IBM Support

IV96031: CREDENTIAL PROVIDER FAILS WHEN ACCESSAGENT IS INSTALLED WITH CUSTOM PATH

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Direct link to fix

8.2.2-ISS-SAMESSO-AA-FP0013

 

APAR status

  • Closed as program error.

Error description

  • AccessAgent 8.2.2 when installed with custom installation path,
the Credential Provider does not open. This situation occurs
when system is started or rebooted or wake up from sleep, there
is no credential provider on the lock screen.

Environment:

Windows 10 1607
AccessAgent 8.2.2

Local fix

  • Install ISAM ESSO 8.2.2 GA + latest fixpack and update the path
in the following registry key after installation (via scripting
or any other method):

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{58E7572F-938F-414A-B
6F4-85C5E9F6AADF}\InprocServer32]
"ThreadingModel"="Apartment"
@="C:\\IBM\\ISAM ESSO\\AA\\EncPasswordCPV2.dll"

PS: "C:\\IBM\\ISAM ESSO\\AA\\EncPasswordCPV2.dll"
This is an example and changes according to the installation
path.

Problem summary

  • When Access Agent is installed in an alternate path the
Credential Provider fails

Problem conclusion

  • Fixed in ISAM ESSO Fixpack 13

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV96031
    • 

  • Reported component name
    SSO ACCESSSTUDI
    • 

  • Reported component ID
    5724V6701
    • 

  • Reported release
    820
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2017-05-09
    • 

  • Closed date
    2017-06-30
    • 

  • Last modified date
    2017-06-30
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    SSO ACCESSSTUDI
    • 

  • Fixed component ID
    5724V6701
    • 



Applicable component levels


    

  • R822  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSZU8Q","label":"IBM Security Access Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"820","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            23 September 2020
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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