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IV93286: UNEXPECTED BEHAVIOUR ON LOGOUT WHEN USING MULTI MULTIPLE CONCURRENT SESSIONS AND LDAP

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • REPRODUCTION STEPS
    1) Log on to Maximo in a Browser using a url like
    http://host:9081/maximo
    The userid is not important
    Call this session A
    
    2) Open a new tab in the same browser and login using the same
    url.
    You will not be prompted for a userid/password.
    Call this session B.
    
    3) Log out of Session A
    
    4) Browser tab for Session A shows message saying you have
    logged out
    
    5) Navigate to Session B
    
    6) Click on any link
    
    INCORRECT BEHAVIOUR
    Maximo login screen is displayed with message
    Session timeout. Please try again.
    
    Some of the previous screen is still visible. Any visible links
    are non-functional
    
    EXPECTED RESULTS
    Maximo login screen is displayed with message
    Session timeout. Please try again.
    
    Previous screen is not visible
    
    If Session B is logged off first, navigating to session A and
    clicking on links has no effect.
    
    ENVIRONMENT:
    Tivoli's process automation engine 7.6.0.3-IFIX20170120-1436
    Build 20160113-2204 DB Build V7603-151 HFDB Build HF7603-08,
    Rational Team Concert and Rational ClearQuest Integration for
    IBM Control Desk 7.6.0.1049 Build BUILD DB Build V7511-00,
    Survey Management for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7511-01,
    Service Desk Classification Content for IBM Control Desk
    7.6.0.1049 Build 201602181237 DB Build V7511-00,
    IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB
    Build V7600-05,
    Quick Configuration for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7511-00,
    Screen Capturer for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7530-00,
    Asset Management for IBM Control Desk 7.6.0.1049 Build
    201602181302 DB Build V7601-03,
    Instant Messaging Integration for IBM Control Desk 7.6.0.1049
    Build 201602181237 DB Build V7200-02,
    Service Desk for IBM Control Desk 7.6.0.1049 Build 201602181237
    DB Build V7601-04,
    Incident Management for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-01,
    Service Catalog for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-08,
    Self Service Center for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7520-01,
    SLA Hold for IBM Control Desk 7.6.0.1049 Build 201602181237 DB
    Build V7530-01,
    Service Portal for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-21,
    IBM TPAE Integration Framework 7.6.0.3 Build 20160108-1912 DB
    Build V7603-21,
    Service Desk Integration MEA for IBM Control Desk 7.6.0.1049
    Build 201602181237 DB Build V7530-00,
    IBM Endpoint Manager Integration Enablement 7.6.0.1049 Build
    201602181237 DB Build V7601-01,
    Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202
    Build 201507210000 DB Build V7511-00,
    Service Desk Everyplace for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7510-03,
    Release management for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-01,
    Configuration management for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7530-02,
    SmartCloud Provisioning and SmartCloud Orchestration Integration
    7.6.0.1049 Build 201602181237 DB Build V7511-04,
    Service Request Management for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-01,
    Solution for IBM Control Desk 7.6.0.1049 Build 201602181237 DB
    Build V7601-01,
    User interface widgets for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7600-02,
    Data Integration and Context Menu Service Configuration 7.5.0.0
    Build 20090911D2 DB Build V7117-07,
    Change management for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-03,
    Common process components for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-04,
    IBM Endpoint Manager Integration Configuration 7.6.0.1049 Build
    201602181237 DB Build V7530-11,
    Search for IBM Control Desk 7.6.0.1049 Build 201602181237 DB
    Build V7530-01,
    Instant Messaging for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7530-00,
    Configuration items for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-02,
    Advanced Workflow Components for IBM Control Desk 7.6.0.1049
    Build 201602181237 DB Build V7600-01,
    OSLC Support for IBM Control Desk 7.6.0.1049 Build
    201602181302M DB Build V750-06,
    TPM Integration Module for IBM Control Desk 7.6.0.0202 Build
    201507210000 DB Build V7510-01,
    IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.1049
    Build 201602181302 DB Build V7560-01,
    Problem Management for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7601-01,
    Live Chat for IBM Control Desk 7.6.0.1049 Build 201602181237 DB
    Build V7601-02,
    Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.1049 Build
    201602181237 DB Build V7511-00
    
    Only occurs when using LDAP security
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * LDAP users                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * UNEXPECTED BEHAVIOUR ON LOGOUT WHEN USING MULTI MULTIPLE     *
    * CONCURRENT SESSIONS AND LDAP                                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Set a high z-index on the relogin iframe
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV93286

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-10

  • Closed date

    2017-02-24

  • Last modified date

    2017-02-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R760 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCHPP5","label":"System Related"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":""}]

Document Information

Modified date:
24 February 2017