IBM Support

IV93169: QRADAR TOMCAT SERVICE OUT OF MEMORY AND/OR API SLOWNESS CAN SOMTIMES BE CAUSED BY SESSIONMANAGER

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APAR status

  • Closed as program error.

Error description

  • ERROR DESCRIPTION:Ø
    It has been observed in some instances, that the QRadar API can
    experience slow responsiveness and/or the Tomcat service can go
    Out Of Memory.  The QRadar User Interface is unavailable during
    a Tomcat Out Of Memory occurance until the affected services
    recover.
    These particular instances have been identified as being
    associated to issues occurring in the QRadar SessionManager and
    are to be corrected in a future QRadar release.
    

Local fix

  • Contact Support to assist in identifying the cause of Tomcat
    Out Of memory occurances and slow API responsiveness.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV93169

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    725

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-07

  • Closed date

    2019-07-25

  • Last modified date

    2019-07-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"725","Edition":""}]

Document Information

Modified date:
25 July 2019