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IV93144: QRADAR RISK MANAGER DEVICE BACKUPS CAN FAIL WHEN THERE IS AN EMPTY VALUE IN AN PROTOCOL CONFIGURATION ADDRESS SET

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APAR status

  • Closed as program error.

Error description

  • QRadar User Interface -> Admin tab -> Configuraton Source
    Management -> Protocols
    
    It has been observed that it is possible to add an empty value
    set in the Add address section of a configured Network Group.
    
    When this occurs, QRM Device Backups fail.
    
    Messages in the Backup Error Detail can be similar to the
    following when this issue is occurring:
    java.lang.NullPointerException
        at
    org.ziptie.addressing.IPWildcard.getAddress(IPWildcard.java:179)
        at
    org.ziptie.addressing.IPWildcard.toString(IPWildcard.java:169)
        at
    org.ziptie.addressing.IPWildcard.hashCode(IPWildcard.java:162)
        at java.util.HashMap.hash(HashMap.java:374)
        at java.util.HashMap.put(HashMap.java:504)
        at java.util.HashSet.add(HashSet.java:229)
        at
    org.ziptie.addressing.AddressSet.iterator(AddressSet.java:111)
        at
    org.ziptie.addressing.AddressSet.contains(AddressSet.java:210)
        at
    org.ziptie.protocols.AbstractProtocolManager.getProtocolConfigBy
    IpAddress(AbstractProtocolManager.java:380)
        at
    org.ziptie.provider.credentials.ZipTieProtocolManager.calculateP
    rotocolSets(ZipTieProtocolManager.java:214)
        at
    org.ziptie.provider.credentials.ZipTieProtocolManager.calculateS
    upportedProtocolSets(ZipTieProtocolManager.java:162)
        at
    org.ziptie.provider.credentials.CredentialsProvider.calculateSup
    portedProtocolSets(CredentialsProvider.java:234)
        at
    org.ziptie.server.job.backup.CredentialElf.calculateProtocolSets
    (CredentialElf.java:154)
        at
    org.ziptie.server.job.AbstractAdapterTask.resolveCredentialsAndP
    rotocols(AbstractAdapterTask.java:252)
        at
    org.ziptie.server.job.AbstractAdapterTask.execute(AbstractAdapte
    rTask.java:96)
        at
    org.ziptie.server.dispatcher.Operation.execute(Operation.java:10
    0)
        at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.runJob(
    OperationExecutor.java:684)
        at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.run(Ope
    rationExecutor.java:561)
    

Local fix

  • Remove the empty value from the address set.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 patch 7.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 patch 7.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV93144

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-06

  • Closed date

    2018-11-30

  • Last modified date

    2018-11-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQQU","label":"IBM Security QRadar Risk Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
30 November 2018