IBM Support

IV92230: QRADAR PATCHING PROCESS CAN STALL/HANG AT MESSAGE 'WAITING FOR HA SETUP SCRIPT TO FINISH'

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APAR status

  • Closed as program error.

Error description

  • It has been observed in some customer environments that the
    QRadar patching process can stall/hang indefinately while
    waiting for the HA setup script to complete.
    
    The message displayed on screen where the patching process can
    hang indefinately is similar to:
    Tue Dec  20 19:38:17 GMT 2016 [HA] Host is primary and is in
    the active state
    Tue Dec  20 19:38:17 GMT 2016 [HA] Waiting for HA Setup script
    to finish...
    
    This can sometimes result in the having to kill the patch
    process manually.  Support can assist in determining if this is
    required.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV92230

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    725

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-11

  • Closed date

    2019-07-25

  • Last modified date

    2019-07-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"725","Edition":""}]

Document Information

Modified date:
25 July 2019