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IV91816: PATCHING QRADAR HIGH AVAILABILITY (HA) PAIR APPLIANCES CONFIGURED USING CROSSOVER CAN SOMETIMES FAIL

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APAR status

  • Closed as program error.

Error description

  • In QRadar environments with High Availability (HA) pairs that
    are configured using a crossover cable, patching can sometimes
    fail with an error similar to "[ERROR] Failed to disable the
    crossover".
    
    Messages similar to the following might be displayed in the SSH
    session when this issue is occurring:
    
    Wed Nov 23 00:33:29 AST 2016 [HA] prepatch -  Setting HA
    manager off token
    Wed Nov 23 00:33:29 AST 2016 [HA] Running 'touch
    /etc/ha_manager_off' in '/media/updates'
    Wed Nov 23 00:33:29 AST 2016 [HA] ha manager off token set.
    Wed Nov 23 00:33:29 AST 2016 [HA] crossoverenabled=true
    Wed Nov 23 00:33:29 AST 2016 [HA] Disabling crossover
    Wed Nov 23 00:33:29 AST 2016 [HA] Running 'ssh -F
    /opt/qradar/ha/ha_ssh_config -q -o ConnectTimeout=15 -T
    /opt/qradar/bin/qradar_nettune.pl crossover disable' in
    '/media/updates'ERROR] Failed to disable the crossover
    Nov 23 00:33:29 2016: [ERROR] Failed to disable the crossover
    Nov 23 00:33:29 2016: Nov 23 00:33:29 2016:[ERROR](testmode)
    Couldn't complete ha prepatch
    Nov 23 00:33:29 2016: Nov 23 00:33:29 2016:[ERROR](testmode)
    Pre Patch
    Testing shows a configuration issue. Patching this host cannot
    continue.
    Nov 23 00:33:29 2016: Nov 23 00:33:29 2016:[DEBUG](testmode)
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 728 Patch 4
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 728 Patch 4
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV91816

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-04

  • Closed date

    2018-03-26

  • Last modified date

    2018-03-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R728 PSY

       UP

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Document Information

Modified date:
26 March 2018