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IV91567: METER READING ISSUE IN QUICK REPORTING APPLICATION

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APAR status

  • Closed as program error.

Error description

  • PROBLEM:
    entering the meter reading on quick reporting  for work
    orders with multi asset the meter reading for the location is
    being
    called when trying to enter the meter reading on the individual
    asset.
    
    PERFORMANCE ISSUE: No
    
    STEPS TO REPRODUCE:
    1.GO TO >> ASSETS >> METERS
    2.Create a new meter called METER_TEST
        -Enter CONTINUOUS in Meter Type
        -Enter ACTUAL in Reading Type
    3.Save
    4.GO TO >> ASSETS >> ASSETS
    5.Create a new asset called ASSET_TEST
    6.Click on the Meters Tab
    7.Click New Row button
    8.Enter METER_TEST in Meter field
    9.Enter ALL in Average Calculation Method field
    10.Save
    11.Change status to OPERATING
    12.GO TO >> WORK ORDERS >> QUICK REPORTING
    13.Create a new Work Order
    14.Click New Row in Multiple Assets,Locations and CIs
    15.Enter ASSET_TEST in Asset field
    16.Save
    17.DETAIL MENU >> ENTER METER READINGS
    
    CUSTOMERS EXPECTATIONS
    Enter a reading in Quick reportingWorks like work order
    application.
    
    .GO TO >> WORK ORDERS >> WORK ORDER TRACKING
    .Bring up the work order created in step 13
    .In Multiple Assets,Locations and CIs session click detail menu
    >>
    Enter Meter REading
    
    You can see a record in the pop up that you can enter a new
    reading and
    new reading date.
    
    
    CURRENT ERRONEOUS RESULT: The customer is not able to enter
    meter
    reading on the Quick Reporting.
    
    
    ENVIRONMENT (SYSTEM INFO):
    App Server       IBM WebSphere Application Server 8.5.5.3
    Version
    Tivoli's process automation engine 7.6.0.3 Build 20160114-1313
    DB Build
    V7603-151
    IBM TPAE Integration Framework 7.6.0.3 Build 20160108-1912 DB
    Build
    V7603-21
    IBM Maximo Asset Management 7.6.0.3 Build 20160113-2204 DB Build
    V7603-01
    Server OS       Windows Server 2012 6.2
    Server DB       Microsoft SQL Server 11.0 (11.00.2100)
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users who use Quick Reporting                            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * METER READING ISSUE IN QUICK REPORTING APPLICATION           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to latest release                                    *
    ****************************************************************
    

Problem conclusion

  • Change data source of meter reading from work order to
    multiassetlocci table. Will be available in 7608 Fix Pack
    Release
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV91567

  • Reported component name

    WORK ORDERS

  • Reported component ID

    5724R46WO

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-12-15

  • Closed date

    2017-03-07

  • Last modified date

    2017-03-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    WORK ORDERS

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R760 PSY

       UP

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Document Information

Modified date:
07 March 2017