IBM Support

IV90362: QRADAR DATA BACKUPS ON MANAGED HOSTS CAN FAIL IF COMMUNICATION TO THE CONSOLE IS UNAVAILABLE

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APAR status

  • Closed as program error.

Error description

  • Data backups that are configured to run on QRadar Managed Hosts
    can fail when the backup process is unable to communicate to
    the QRadar Console for a required database write.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log on the Managed Host when this issue is
    occurring:
    
    [hostcontext.hostcontext] [Backup]
    com.q1labs.hostcontext.backup.core.BackupUtils: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Cannot syncronize
    Console and managed host transaction (timeout):
    backup_,s0a9110r,_00000156-4346-233f-0000-000000000000
    [hostcontext.hostcontext] [Backup]
    com.q1labs.hostcontext.backup.BackupRecoveryEngine: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Unable to process backup
    [hostcontext.hostcontext] [Backup]
    com.q1labs.configservices.hostcontext.exception.BackupException:
    Unable to update backup entry in db
    [hostcontext.hostcontext] [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.updateBackupA
    sSuccessful(BackupRecoveryEngine.java:2257)
    [hostcontext.hostcontext] [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    backup(BackupRecoveryEngine.java:4717)
    [hostcontext.hostcontext] [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    run(BackupRecoveryEngine.java:4660)
    [hostcontext.hostcontext] [Backup] Caused by:
    [hostcontext.hostcontext] [Backup] java.lang.Exception: Unable
    to update a backup (id:7799, name:nightly,
    user:scheduled_initiator, type:data, hostId: 103)
    [hostcontext.hostcontext] [Backup]    at
    com.q1labs.hostcontext.backup.core.BackupUtils.updateBackup(Back
    upUtils.java:1970)
    [hostcontext.hostcontext] [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.updateBackupA
    sSuccessful(BackupRecoveryEngine.java:2230)
    [hostcontext.hostcontext] [Backup]    ... 2 more
    [hostcontext.hostcontext] [Scheduled Backup]
    com.q1labs.hostcontext.backup.BackupRecoveryEngine: [ERROR]
    [NOT:0150023105][127.0.0.1/- -] [-/- -]Backup Failed:
    com.q1labs.configservices.hostcontext.exception.BackupException:
    Unable to update backup entry in db
    [hostcontext.hostcontext] [Scheduled Backup]
    com.q1labs.configservices.hostcontext.exception.BackupException:
    Unable to update backup entry in db
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.updateBackupA
    sSuccessful(BackupRecoveryEngine.java:2257)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    backup(BackupRecoveryEngine.java:4717)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    run(BackupRecoveryEngine.java:4660)
    [hostcontext.hostcontext] [Scheduled Backup] Caused by:
    [hostcontext.hostcontext] [Scheduled Backup]
    java.lang.Exception: Unable to update a backup (id:7799,
    name:nightly, user:scheduled_initiator, type:data, hostId: 103)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.core.BackupUtils.updateBackup(Back
    upUtils.java:1970)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.updateBackupA
    sSuccessful(BackupRecoveryEngine.java:2230)
    [hostcontext.hostcontext] [Scheduled Backup]    ... 2 more
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV90362

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    725

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-28

  • Closed date

    2019-07-25

  • Last modified date

    2019-07-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"725","Edition":""}]

Document Information

Modified date:
25 July 2019