APAR status
Closed as program error.
Error description
Timeseries accumulation and/or report generation can fail after patching to QRadar 7.2.7.x Messages similar to the following might be visible in /var/log/qradar.log when this particular issue is occurring: [NOT:0000003000][127.0.0.1/- -] [-/- -]Exception processing file:/store/ariel/gv/records/GV_10035/2016/6/22/0/GV_#DAILY#1003 5~0_0~#1#834c8bf7a16f472f~bfeb1394cf7c4f9a, skipped... [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] java.lang.NullPointerException [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.cve.accumulation.mappings.AccumulationQueryMappingEX. getPayload(AccumulationQueryMappingEX.java:47) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.cve.accumulation.mappings.AccumulationQueryMappingEX. getPayload(AccumulationQueryMappingEX.java:14) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.FileReader.doRead(FileReader.java:227) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.FileReader.read(FileReader.java:208) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.service.ids.ArielFile$Crawler.nextReco rd(ArielFile.java:31) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.service.ids.ArielFile.next(ArielFile.j ava:200) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.service.ids.FilteredSource.next(Filter edSource.java:43) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.QueryWorker.execute(QueryWorker. java:53) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.ServiceTaskBase.runTask(ServiceT askBase.java:89) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.ServiceTask.runTask(ServiceTask. java:63) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.ServiceTaskBase$Runner.run(Servi ceTaskBase.java:32) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec utor.java:1157) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe cutor.java:627) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at java.lang.Thread.run(Thread.java:798) [ariel.ariel_proxy_server] [qw_10:ecc9e468-889d-4e66-ac70-712b742c60fd] com.q1labs.ariel.searches.tasks.ArielQueryTaskBase: [ERROR]
Local fix
Contact Support for a possible workaround that might address this issue in some instances.
Problem summary
Timeseries accumulation and/or report generation can fail after patching to QRadar 7.2.7.x Messages similar to the following might be visible in /var/log/qradar.log when this particular issue is occurring: [NOT:0000003000][127.0.0.1/- -] [-/- -]Exception processing file:/store/ariel/gv/records/GV_10035/2016/6/22/0/GV_#DAILY#1003 5~0_0~#1#834c8bf7a16f472f~bfeb1394cf7c4f9a, skipped... [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] java.lang.NullPointerException [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.cve.accumulation.mappings.AccumulationQueryMappingEX. getPayload(AccumulationQueryMappingEX.java:47) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.cve.accumulation.mappings.AccumulationQueryMappingEX. getPayload(AccumulationQueryMappingEX.java:14) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.FileReader.doRead(FileReader.java:227) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.FileReader.read(FileReader.java:208) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.service.ids.ArielFile$Crawler.nextReco rd(ArielFile.java:31) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.service.ids.ArielFile.next(ArielFile.j ava:200) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.service.ids.FilteredSource.next(Filter edSource.java:43) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.QueryWorker.execute(QueryWorker. java:53) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.ServiceTaskBase.runTask(ServiceT askBase.java:89) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.ServiceTask.runTask(ServiceTask. java:63) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at com.q1labs.ariel.searches.tasks.ServiceTaskBase$Runner.run(Servi ceTaskBase.java:32) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec utor.java:1157) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe cutor.java:627) [ariel.ariel_proxy_server] [qw_2:ecc9e468-889d-4e66-ac70-712b742c60fd] at java.lang.Thread.run(Thread.java:798) [ariel.ariel_proxy_server] [qw_10:ecc9e468-889d-4e66-ac70-712b742c60fd] com.q1labs.ariel.searches.tasks.ArielQueryTaskBase: [ERROR]
Problem conclusion
This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.0
Temporary fix
Comments
APAR Information
APAR number
IV90007
Reported component name
QRADAR SOFTWARE
Reported component ID
5725QRDSW
Reported release
727
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-14
Closed date
2017-04-11
Last modified date
2017-04-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
QRADAR SOFTWARE
Fixed component ID
5725QRDSW
Applicable component levels
R730 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"727","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Document Information
Modified date:
11 April 2017