IV89404: LYNC AGENT FAILS TO FETCH LYNC TOPOLOGY.

6.3.1.10-TIV-ITM_Lync-IF0001
ITCAM for Microsoft(R) App: Lync Server 6.3.1.10-TIV-ITM_Lync-IF0001

APAR status

• Closed as program error.

Error description

• * Environment:
  All windows versions.
      Microsoft Lync Server Agent 6.3.1.8
      Microsoft Lync Server Agent 6.3.1.10
  
  * Problem Description:
      When Lync Server Enterprise Edition has been deployed
      with Back-end and Front-end on different servers, Lync Agent
      fails to fetch Lync Topology from Lync CMS store.
  
  
  * Detailed Recreation Procedure:
     1. Install the Microsoft Lync Server Agent v6.3.1.10 or
        v6.3.1.8
     2. Configure the Lync Server agent with correct SQL instance.
     3. Start monitoring Lync Agent.
     4. No data will be display on portal for Lync Topology
        Workspace.
  
  
  * Related Files and Output:
      <%CANDLE_HOME%>\TMAITM6_x64\logs\*kqlclient*.log
      <%CANDLE_HOME%>\TMAITM6\logs\*kqlclient*.log
      <%CANDLE_HOME%>\TMAITM6\ErrLogger.log
  
  
  * Approver :
      L3 - TK
      L2 - IS
  

Local fix

Problem summary

• Lync Agent fails to fetch Lync Topology.
  

Problem conclusion

• Now Lync Agent is able to fetch the data for Lync Topology.
  
  Fix for this APAR is contained in the following maintenance
  package:
     | interim fix | 6.3.1.10-TIV-ITM_Lync-IF0001
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MON AGENT LYNC

• Fixed component ID

  5725U05LY

Applicable component levels

• R631 PSY

     UP