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IV89363: MULTIPLE SIMULTANEOUS REFERENCE DATA ADDITIONS AND/OR DELETIONS USING THE API CAN CAUSE THE QRADAR UI TO BECOME UNRESPONSIVE

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APAR status

  • Closed as program error.

Error description

  • It has been observed that when multiple simultaneous reference
    data additions or deletions are performed using the API, a lock
    can occur in the postgres database.
    When this occurs for an extended period, TXSentry kills the
    related process, the requested updates/deletions to the
    reference data fail, and required QRadar User Interface
    processes are restarted.
    

Local fix

  • Avoid making a large quantity of simultaneous reference data
    updates/deletions using the API until a patch release is
    available to address this issue.
    

Problem summary

  • It has been observed that when multiple simultaneous reference
    data additions or deletions are performed using the API, a lock
    can occur in the postgres database.
    When this occurs for an extended period, TXSentry kills the
    related process, the requested updates/deletions to the
    reference data fail, and required QRadar User Interface
    processes are restarted.
    

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.0
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV89363

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    726

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-09-22

  • Closed date

    2017-04-11

  • Last modified date

    2017-04-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R730 PSY

       UP

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Document Information

Modified date:
11 April 2017