IBM Support

IV89209: REPEATED ARIEL PROCESS OUT OF MEMORY OCCURANCES WITH LARGE VOLUMES OF DATA IN /STORE/TRANSIENT

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APAR status

  • Closed as program error.

Error description

  • The QRadar Ariel process can repeatedly go 'Out Of Memory' and
    restart on systems that have very large volumes of data in
    /store/transient and when the
    /store/transient/ariel.ariel_query_server/temporary_files_map.se
    r  serialized object has corrupted.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [ariel.ariel_query_server] [main]
    com.q1labs.ariel.coordinators.TemporaryFilesCoordinator:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Can't
    de-serialize object from
    /store/transient/ariel.ariel_query_server/temporary_files_map.se
    r
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.2.7 Patch 4
    

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.2.7 Patch 4
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV89209

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    727

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-09-16

  • Closed date

    2016-10-25

  • Last modified date

    2016-10-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R727 PSY

       UP

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Document Information

Modified date:
25 October 2016