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IV88324: THE SYSTEM HEATH (QRADAR HEALTH CONSOLE) FEATURE CAN HAVE VARIOUS PROBLEMS AFTER APPLYING A QRADAR PATCH

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APAR status

  • Closed as program error.

Error description

  • It has sometimes been observed, after applying a QRadar patch,
    that multiple issues can be expereinced with the System Health
    (Health Console) feature of QRadar.
    
    1) The System Health icon might be missing from the Admin Tab.
    2) A '404 error' when clicking the icon if it is still present.
    3) The Health Console might display a login page.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.2.7 Patch 4
    

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.2.7 Patch 4
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV88324

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    726

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-08-18

  • Closed date

    2016-10-25

  • Last modified date

    2016-10-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R727 PSY

       UP

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Document Information

Modified date:
25 October 2016