IBM Support

IV88245: ERROR THE SERVER WAS UNABLE TO PROCESS THE REQUEST

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APAR status

  • Closed as program error.

Error description

  • A customer encountered GUI problem that when he displayed
system panel it gave an error "ERROR:  The server was
unable to process the request."

Local fix

  • The workaround:

Taken to next view with ERROR box displayed that reads
"The server was
unable to process the request" --> Click CLOSE and next
GUI view starts
displaying container(s) information. So closing the view
should reset
it. If it still doesn't resolve it you can restart the
GUI.

Problem summary

  • GUI page "Monitoring > Hardware" does not display
any the racks (with servers and enclosures). Instead
the GUI page displays an error dialog with the text
The server was unable to process the request. This
is the case if the GUI background tasks have not yet
been able to collect any states for servers (from
XCAT) or enclosures (from GPFS).

Problem conclusion

  • The GUI software has been modified in order to
display the racks instead of the error dialog in
this situation. The states will just be displayed
as Unknown.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV88245
    • 

  • Reported component name
    SPECTRUM SCALE
    • 

  • Reported component ID
    5725Q01LX
    • 

  • Reported release
    420
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-08-16
    • 

  • Closed date
    2017-01-17
    • 

  • Last modified date
    2017-01-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    SPECTRUM SCALE
    • 

  • Fixed component ID
    5725Q01LX
    • 



Applicable component levels


    

  • R420  PSY
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            17 January 2017
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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