IV87066: ONCE CROSS-SITE PURCHASING MATERIAL TRANSACTION IS INCLUDED ON BATCH WHICH IS CANCELLED IT CANNOT BE BILLED ANYMORE (SP7620)

APAR status

• Closed as program error.

Error description

• Once cross-site purchasing MATERIAL transaction is included on
  one bill
  batch which is cancelled it cannot be billed anymore (SP7620)
  
  Environment :
  
  TPAE 7603
  SP7620
  
  Once cross-site purchasing MATERIAL transaction is included on
  one bill
  batch which is canceled it cannot be billed anymore.
  This is critical from customer's perspective since they are
  mostly
  doing cross-site purchasing (central purchasing department
  ordering
  materials/services for work executed in other sites) and can
  lead to
  serious revenue lost.
  
  Replication Steps:
  
  1. Change default insert site to NASHUA
  
  2. Create WO#1 (in NASHUA site), set customer C#1, apply
  agreement A#1
  and price schedule which allows to bill approved work (we won't
  need to
  CLOSE WO#1 at later stage before creating BBs)
  
  3. Approve WO#1
  
  4. Change default insert site to BEDFORD
  
  5. Create PO PO#1 (in BEDFORD site) and add following lines:
  5.1. Material line
       > Line Type: MATERIAL
    > Line Cost: 1000
    > Site: NASHUA
    > Work Order: WO#1
  5.2. Service line
       > Line Type: SERVICE
    > Line Cost: 1000
    > Site: NASHUA
    > Work Order: WO#1
  
  6. Approve PO#1
  
  7. Receive ordered materials and services against PO#1
  Expected result:
  Material and Service ISSUE transactions registered against WO#1.
  Both
  available for billing (PLUSPWO Actuals tab -> "Unbilled
  Transactions on
  this Material/Service?" checked)
  Actual result:
  OK
  
  8. Go to Customer Billing (SP) and create BB#1 for customer C#1
  and
  agreement A#1
  
  9. Using "Select Work Orders" dialog add WO#1 to BB#1
  Expected result:
  Both Material and Service transactions included on BB#1
  Actual result:
  OK
  
  10. Change BB#1 status to CANCEL
  Expected result:
  Both Material and Service transactions released for billing.
  Actual result:
  FAIL - Service transaction released for billing (PLUSPWO Actuals
  tab ->
  "Unbilled Transactions on this Service?" checked) but Material
  transaction NOT (PLUSPWO Actuals tab -> "Unbilled Transactions
  on this
  Material?" unchecked).
  Just to prove this is bug follow few next steps.
  
  11. Create BB#2 for customer C#1 and agreement A#1
  
  12. Using "Select Work Orders" dialog add WO#1 to BB#2
  Expected result:
  Both Material and Service transactions included on BB#2
  Actual result:
  FAIL - only Service transaction included on BB#2. Material
  transaction
  IGNORED.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users that use Maximo with Service Provider 7.6.2.0      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ONCE CROSS-SITE PURCHASING MATERIAL TRANSACTION IS INCLUDED  *
  * ONBATCH WHICH IS CANCELLED IT CANNOT BE BILLED ANYMORE       *
  * (SP7620)                                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * N/A                                                          *
  ****************************************************************
  

Problem conclusion

• Changed the function for included onbatch when the customer
  billing is cancelled.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SERVICE  PROVIDER
  

Fix information

• Fixed component name

  SERVICE PROVIDE

• Fixed component ID

  5724R46SV

Applicable component levels

• R751 PSY

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