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IV86682: SYSTEM NOTIFICATIONS STATING 'THE PRIMARY HIGH AVAILABILITY SYSTEM FAILED' WHEN NO FAILOVER HAS OCCURRED

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APAR status

  • Closed as program error.

Error description

  • When the tunnel to a High Availaibility cluster VIP is down
    (during QRadar deploys, etc.), System Notifications stating
    'The Primary High Availity System Failed' can be generated
    indictating a Failover occurance and the status of the HA
    appliances can be listed as 'Unknown" in System and License
    Management .
    In these particular instances, no Failover has occured and when
    the tunnel comes up after a period of time, the HA appliance's
    status display in their normal state in System and License
    Management.
    

Local fix

  • No workaround available.
    

Problem summary

  • When the tunnel to a High Availaibility cluster VIP is down
    (during QRadar deploys, etc.), System Notifications stating
    'The Primary High Availity System Failed' can be generated
    indictating a Failover occurance and the status of the HA
    appliances can be listed as 'Unknown" in System and License
    Management .
    In these particular instances, no Failover has occured and when
    the tunnel comes up after a period of time, the HA appliance's
    status display in their normal state in System and License
    Management.
    

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.0
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV86682

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    724

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-07-07

  • Closed date

    2017-04-11

  • Last modified date

    2017-04-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R730 PSY

       UP

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Document Information

Modified date:
11 April 2017