IV83967: EXPORT CONTACTS FROM SECURE MAIL TO THE NATIVE CONTACTS OF MOBILE PHONES.

APAR status

• Closed as fixed if next.

Error description

• Need to be able to export contacts from Secure Mail to the
  native contacts of mobile phones. One of the reason is they
  need to be able from their car, when connected in Bluetooth, to
  see names of callers and be able to select a colleague and call
  him. It works fine on iOS and Android, except on Samsung S6 and
  S7 running Android 6.0.1. They have found on those device a
  workaround by clicking in the workplace policy on the
  additional setting "Allow editing of Personal Exchange Contacts
  in native Contacts App" but this is not acceptable as when you
  do so contacts are exported to a Google account, which is not
  compliant with their policies.
  
  
  Cause: The contact group created by MaaS360 was invisible by
  default.
  This didn't matter in the phone's contacts app or before
  Android 6.0
  but starting with 6.0 the bluetooth sync code checks that flag
  and doesn't send over invisible groups.
  
  Fix: Make contact group visible by default.
  
  WORKAROUND:
  the end user can try the following:
  
      Open the contacts app
      Click "More" in the upper right corner
      Click "Settings"
      Click "Contacts to display"
      Under MaaS360, ensure that "Corporate Contacts" is selected.
      Click "Done"
  
  
  
  Test: Enroll PIM on an Android 6.0 device. Verify the contact
  group is visible by default by going to
  
  Nexus 5/5P/6X: Contacts > Contacts to display > Customize >
  MaaS360
  
  Samsung S6/S7: Contacts > MORE > Settings > Contacts to display
  > press gear by "Customize List" > MaaS360
  
  In both cases the checkbox by "Corporate Contacts" should be
  enabled after PIM is configured.
  
  Note: The checkbox is not automatically enabled when you
  upgrade PIM because the user may have disabled it and it would
  override the user's choice
  

Local fix

• the end user can try the following:
  
      Open the contacts app
      Click "More" in the upper right corner
      Click "Settings"
      Click "Contacts to display"
      Under MaaS360, ensure that "Corporate Contacts" is selected.
      Click "Done"
  

Problem summary

• fixed in 2.4
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    None
  999
  

Fix information

Applicable component levels

• R240 PSY

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