IBM Support

IV81634: ATTACHMENT FILENAME IN JAPANESE IS UNREADABLE WHEN USING IE11 WITH MXE.DOCLINK.SECUREDATTACHMENT=TRUE

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Attachment filename in Japanese is unreadable when using IE11
    with mxe.doclink.securedAttachment=true
    
    PERFORMANCE ISSUE
    No
    
    STEPS TO REPRODUCE:
    1. Go to -> System Configuration -> Platform Configuration ->
    System Properties
    (a) Filter for 'mxe.doclink.securedAttachment' and expand the
    record.
    (b) Update the value to 'true' and save.
    (c) Select Action -> Live Refresh.
    2. Create a new file (with file name in Japanese character) in
    client machine with following filename.
    3. Go To -> Service Requests -> Service Requests application.
    (a) Create a new Service Request record e.g. 1001
    (b) Attachment paperclip -> Add New Attachments -> Add New File
    (c) Select file with created in (2)
    (d) Click OK to attach.
    (e) View Attachments -> Click to save/open the attachment.
    (f) Notice the filename is unreadable
    =_UTF-8_B_5pel5pys6Kqe44OG44K544OILmRvY3g=_=
    *The issue
    
    CURRENT ERRONEOUS RESULT:
    Attachment filename in Japanese is unreadable when using IE11
    with mxe.doclink.securedAttachment=true
    
    EXPECTED RESULT:
    Attachment filename in Japanese is readable when using IE11
    with mxe.doclink.securedAttachment=true
    
    ADDITIONAL INFO:
    1. IE11 (normal mode) vs Firefox.
    - Issue only seen in IE11 normal mode.
    2. Attachment with Japanese character file name -vs- Attachment
    with English character file name using same IE11 normal mode.
    - Issue only seen in attachment with Japanese character file
    name although both tested with IE11 normal mode.
    
    ENVIRONMENT:
    - SCCD 7.5.1.3
    - Tpae: 7.5.0.8
    - Browser: IE11 normal mode
    

Local fix

  • Use IE11 compatibility mode
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Maximo Users                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Attachment filename in Japanese is unreadable when using     *
    * IE11 with mxe.doclink.securedAttachment=true                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to latest release                                    *
    ****************************************************************
    STEPS TO REPRODUCE:
    1. Go to -> System Configuration -> Platform Configuration ->
    System Properties
    (a) Filter for 'mxe.doclink.securedAttachment' and expand the
    record.
    (b) Update the value to 'true' and save.
    (c) Select Action -> Live Refresh.
    2. Create a new file (with file name in Japanese character) in
    client machine with following filename.
    3. Go To -> Service Requests -> Service Requests application.
    (a) Create a new Service Request record e.g. 1001
    (b) Attachment paperclip -> Add New Attachments -> Add New File
    (c) Select file with created in (2)
    (d) Click OK to attach.
    (e) View Attachments -> Click to save/open the attachment.
    (f) Notice the filename is unreadable
    =_UTF-8_B_5pel5pys6Kqe44OG44K544OILmRvY3g=_=
    *The issue
    
    CURRENT ERRONEOUS RESULT:
    Attachment filename in Japanese is unreadable when using IE11
    with mxe.doclink.securedAttachment=true
    
    EXPECTED RESULT:
    Attachment filename in Japanese is readable when using IE11 with
    mxe.doclink.securedAttachment=true
    
    ADDITIONAL INFO:
    1. IE11 (normal mode) vs Firefox.
    - Issue only seen in IE11 normal mode.
    2. Attachment with Japanese character file name -vs- Attachment
    with English character file name using same IE11 normal mode.
    - Issue only seen in attachment with Japanese character file
    name although both tested with IE11 normal mode.
    

Problem conclusion

  • Attachment filename in Japanese is readable when using IE11 with
    mxe.doclink.securedAttachment=true
    
    The fix for this APAR is contained in the following maintenance
    package:
    	 | release\fix pack | Fix Pack Release 7.5.0.10 TPAE
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV81634

  • Reported component name

    ADMINISTRATION

  • Reported component ID

    5724R46A1

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-19

  • Closed date

    2016-03-18

  • Last modified date

    2016-03-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    ADMINISTRATION

  • Fixed component ID

    5724R46A1

Applicable component levels

  • R750 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCHPP5","label":"System Related"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":""}]

Document Information

Modified date:
18 March 2016