IBM Support

IV74448: IEM SOFTWARE DISTRIBUTION - COULD NOT CONNECT TO DSN: BES_BFENTERPRISEUSING USERNAME: SA

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APAR status

  • Closed as program error.

Error description

  • IEM Software Distribution - Could not connect to DSN:
    bes_bfenterpriseusing username: sa
    

Local fix

  • (1) Stop the BES Server Plugin service
    (2) Make sure uploadmaintenanceservice.exe is not running
    (3) Download a newer version of uploadmaintenanceservice.exe:
    http://software.bigfix.com/download/bes/util/uploadmaintenancese
    rvice-1.0.0.21.exe
    (4) Replace the old one with the new one in: <IEM Server
    Folder>\Applications\BESUploadMaintenanceService\uploadmaintenan
    ceservice.exe (might be better to just backup the old one)
    >(5) Delete (or make a copy elsewhere) the old logs for
    uploadmaintenanceservice
    (6) Download a utility called CryptoUtility:
    http://software.bigfix.com/download/bes/util/CryptoUtility-1.1.1
    .exe
    (7) Rename the file as CryptoUtility.exe (without the 1.1.1)
    and place it here: <IEM Server
    Folder>\Applications\BESUploadMaintenanceService\CryptoUtility.e
    xe
    (8) Restart the BES Server Plugin service
    (9) Give us the new logs.
    

Problem summary

  • IEM Software Distribution - Could not connect to DSN:
    bes_bfenterpriseusing username: sa
    

Problem conclusion

  • The fix to the original bug (comment#20) has been published to
    Software
    Distribution, site v67. The customer may need to update the
    upload maintenance
    service again. If so, they can do that with Fixlet#6 of the
    site.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV74448

  • Reported component name

    TIV EP MGR SW D

  • Reported component ID

    5725C43SD

  • Reported release

    920

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-06-22

  • Closed date

    2015-09-08

  • Last modified date

    2015-09-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV EP MGR SW D

  • Fixed component ID

    5725C43SD

Applicable component levels

  • R920 PSY

       UP

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Document Information

Modified date:
08 September 2015