IV74448: IEM SOFTWARE DISTRIBUTION - COULD NOT CONNECT TO DSN: BES_BFENTERPRISEUSING USERNAME: SA

APAR status

• Closed as program error.

Error description

• IEM Software Distribution - Could not connect to DSN:
  bes_bfenterpriseusing username: sa
  

Local fix

• (1) Stop the BES Server Plugin service
  (2) Make sure uploadmaintenanceservice.exe is not running
  (3) Download a newer version of uploadmaintenanceservice.exe:
  http://software.bigfix.com/download/bes/util/uploadmaintenancese
  rvice-1.0.0.21.exe
  (4) Replace the old one with the new one in: <IEM Server
  Folder>\Applications\BESUploadMaintenanceService\uploadmaintenan
  ceservice.exe (might be better to just backup the old one)
  >(5) Delete (or make a copy elsewhere) the old logs for
  uploadmaintenanceservice
  (6) Download a utility called CryptoUtility:
  http://software.bigfix.com/download/bes/util/CryptoUtility-1.1.1
  .exe
  (7) Rename the file as CryptoUtility.exe (without the 1.1.1)
  and place it here: <IEM Server
  Folder>\Applications\BESUploadMaintenanceService\CryptoUtility.e
  xe
  (8) Restart the BES Server Plugin service
  (9) Give us the new logs.
  

Problem summary

• IEM Software Distribution - Could not connect to DSN:
  bes_bfenterpriseusing username: sa
  

Problem conclusion

• The fix to the original bug (comment#20) has been published to
  Software
  Distribution, site v67. The customer may need to update the
  upload maintenance
  service again. If so, they can do that with Fixlet#6 of the
  site.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV EP MGR SW D

• Fixed component ID

  5725C43SD

Applicable component levels

• R920 PSY

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