APAR status
Closed as program error.
Error description
Steps to replicate: 1. Go to> Purchasing> Company Master 2. Create a Company with Type 'I' Internal 3. Go to> Inventory> Service Items 4. Create a New Service items add the above Internal Vendor and Change status to Active 5. Go to Work Orders> Work Order Tracking (SP) (also happens in CORE WO) 6. Create a Work Order, Approve the Work Order. Select the Actuals tab, and select the Services sub tab. Press the Select Internal Service button 7.After the Service Item has been added, enter an amount in the Cost field. In this case, we are indicating that this Service Item cost $750 and Save 8. Next add an Actual Labor in this case we?ll add a Labor with a cost of $65 per hour, and record 1 hour of her time and Save Now, to recap, we have created a Work Order that has a total cost of $815 ($65 + $750) Now, we can look at the costs on the work order, to make sure that they are properly recorded by selecting the action >View Costs We can see the cost of the Labor, but not the cost of the Service Item? Let?s further examine it by exposing (using Application Designer) the columns WorkOrder.ActLabCost and WorkOrder.ActServCost which should contain the values 65 and 750 respectively. As you can see, the Actual Service Cost field is not updated. Environment: Tivoli's process automation engine 7.5.0.6 Build 20140404-0005 DB Build V7506-33 IBM TPAE Integration Framework 7.5.1.1 Build 20140411-2000 DB Build V7511-01 IBM Maximo for Service Providers 7.5.3.0-20141124-0830 Build 20141124-0830 DB Build V7530-19 HFDB Build HF7530-04 IBM Maximo Asset Management 7.5.0.6 Build 20140404-0005 DB Build V7506-00
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All users * **************************************************************** * PROBLEM DESCRIPTION: * * View Costs dialog was not showing the service internal * * costs. * **************************************************************** * RECOMMENDATION: * * N/A * ****************************************************************
Problem conclusion
The problem was corrected with a field class and database configuration update.
Temporary fix
Comments
APAR Information
APAR number
IV68880
Reported component name
SERVICE PROVIDE
Reported component ID
5724R46SV
Reported release
753
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-01-22
Closed date
2015-01-28
Last modified date
2015-01-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
SP
Fix information
Fixed component name
SERVICE PROVIDE
Fixed component ID
5724R46SV
Applicable component levels
R750 PSY
UP
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Document Information
Modified date:
28 January 2015