IV68192: REST API QUERIES TIME OUT

APAR status

• Closed as program error.

Error description

• Timeout Issue running several relevance queries via the REST
  API.
  
  The REST API returns the following error:
  "Cannot perform relevance query evaluation at this time because
  there is no reachable Web Reports instance collecting data from
  this Server."
  
  Debugging shows that queries are fine and return as expected
  however complex ones which take >30 second (on average) to
  execute via the SOAP API, result in the error.
  The root server shows the following on these errors:
  /api/query (7936) - Failed to query WebReports server at
  https://NAMBFSWDCPSQL02.nam.nsroot.net:52312/webreports:
  HTTPError 28: Timeout was reached
  

Local fix

• This fix changes the default timeout when requesting data from
  Web Reports from 30 seconds to 10 minutes.
  It also makes the timeout configurable via client
  setting: _API_RelevanceQuery_TimeoutSeconds
  
  This is necessary because expensive relevance queries can
  sometimes take longer than 30 seconds to return any data at all.
  
  This was formally fixed in 9.2 Patch 1 (9.2.1.48) and 9.1 Patch
  5 (9.1.1229.0).
  See
  http://support.bigfix.com/bes/changes/fullchangelist-92.txt
  (issue #65562)
  

Problem summary

• Fixed in IBM Endpoint Manager 9.1 (fixpack 6) and IBM Endpoint
  Manager 9.2 (fixpack 2)
  

Problem conclusion

• This is resolved in:
  IBM Endpoint Manager 9.1 (fixpack 5)
  IBM Endpoint Manager 9.2 (fixpack 1)
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIVOLI EP MGR A

• Fixed component ID

  5725C43AP

Applicable component levels

• R910 PSY

     UP

• R920 PSY

     UP