IV65548: ERROR WHEN SELECTING A COMMUNICATION TEMPLATE WITH A PERSON GROUP THAT HAS NO PEOPLE IN IT

APAR status

• Closed as program error.

Error description

• Environment:
  ------------
  BS 7.1.1.12
  
  Description:
  ------------
  BMXAA4214E error when selecting a communication template with a
  person group that has on people in it
  
  Steps to replicate:
  -------------------
  Go To  Administration  Communication Templates
  Create a new communication:
  Template - TEST
  Applies To ? WORKORDER
  Accessible From ? ALL
  Send From - maxadmin
  Subject - comm sent from :wonum
  
  Open the Recipients tab
  Expand the Roles section
  Click New Row
  Open the Detail menu next to the Role textbox on
  the new row, Go To Roles
  
  Click New Role
  Role ? testrole
  Type ? Email address
  Value - <email address>
  Click Save, then Return With Value
  
  Check the To checkbox for the new Role
  Expand the Person Groups section
  Click New Row
  Open the Detail menu next to the Person Group
  textbox on the new row, Go To Person Groups
  
  Click New Person Group
  Person Group ? testpg
  Save and return with value
  Check the Broadcast and cc boxes for the
  Person Group
  
  Save and activate the Comm Template
  
  Go to Work Orders  Work Order Tracking
  Open a Work Order
  Select Action Create  Communication
  Template  Select Value
  Select the template TEST
  The following error appears:
  
  BMXAA4214E - An unknown error has occurred.
  Please contact your system administrator for assistance.
  

Local fix

• select the template twice - the second time it will be filled
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * BMXAA4214E error when selecting a communication template     *
  * with a person group that has no people in it.                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release.                                   *
  ****************************************************************
  Steps to replicate:
  -------------------
  Go To  Administration - Communication Templates
  Create a new communication:
  Template - TEST
  Applies To - WORKORDER
  Accessible From - ALL
  Send From - maxadmin
  Subject - comm sent from :wonum
  
  Open the Recipients tab
  Expand the Roles section
  Click New Row
  Open the Detail menu next to the Role textbox on the new row, Go
  To Roles
  
  Click New Role
  Role - testrole
  Type - Email address
  Value - <email address>
  Click Save, then Return With Value
  
  Check the To checkbox for the new Role
  Expand the Person Groups section
  Click New Row
  Open the Detail menu next to the Person Group textbox on the new
  row, Go To Person Groups
  
  Click New Person Group
  Person Group - testpg
  Save and return with value
  Check the Broadcast and cc boxes for the Person Group
  
  Save and activate the Comm Template
  
  Go to Work Orders - Work Order Tracking
  Open a Work Order
  Select Action Create Communication
  Template  Select Value
  Select the template TEST
  The following error appears: BMXAA4214E - An unknown error has
  occurred. Please contact your system administrator for
  assistance.
  

Problem conclusion

• Able to select communication template with a person group that
  has no people in it.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.5.0.8 TPAE
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R711 PSY

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