IV55407: FREQUENT VST CORRUPTION DUE TO WRONG DISK PREFIX

Tivoli Service Automation Manager 7.2.4 Fix Pack 5 - 7.2.4-TIV-TSAM-FP0005

APAR status

• Closed as program error.

Error description

• PROBLEM DEFINITION:
  
  Experiencing extremely frequent VST corruption due to wrong disk
  prefix in the TSAM environment. This is happening several times
  a day, requiring to manually run a query to identify
  the corrupted VSTs and manually fix the corrupted VST to avoid
  provisioning failures, which is an unsustainable scenario.
  
  
  STEPS TO REPRODUCE:
  run a provisioning request (create project with VMWare servers)
  and get  error 'CTJZI1717E Insufficient resources available to
  satisfy request'.
  
  CURRENT ERRONEOUS RESULTS:
  provisioning fails unless corrupted VST(s) are manually
  identified via query provided by L3 and manually corrected.
  
  EXPECTED RESULTS: provisioning succeeds without corruption of
  VST
  
  ENVIRONMENT:
  ISDM 724 for X
  

Local fix

• N/A
  

Problem summary

• When submitting a provisioning request, the request fails prior
  to any workflow being started with the error "CTJZI1528E -
  Insufficient resources available for project on dates requested"
  

Problem conclusion

• You may experience this problem if you are running any TSAM
  version from TSAM 7.2.4.0 through TSAM 7.2.4.4.
  APAR IV55407 has been created to address this issue. The
  permanent fix for this problem is scheduled to be included in
  TSAM 7.2.4.5, and official LA fixes are being provided for TSAM
  7.2.4.0 through TSAM 7.2.4.4.
  However, in order to confirm you are facing this exact issue,
  when you see the error "CTJZI1528E - Insufficient resources
  available for project on dates requested", please run the
  following sql:
  
  select vst.server_template_id, rr.resource_type_id,
  rr.group_name from resource_requirement
  rr,tpvirtualservertemplate vst where vst.server_template_id =
  rr.server_template_id and vst.name like 'ODSDS%' and
  rr.resource_type_id = 2 and rr.group_name not like 'vSCSI-%'
  
  If the output contains one or more rows, please follow the below
  directions for each row in the output in order to fix the
  problem:
  
  Navigate to the respective virtual server template (VST) by
  searching for the server_template_id value in the above sql
  output using the DCM Object Finder in the Maximo Start center
  page. Then proceed to correct the disk resource group name using
  the following steps:
  
  - replace in the field "Resource Group" the prefix "vm-fs-" with
  "vSCSI-" (keep the rest of the name)
  - verify that "Virtualization Type", located at the upper part
  of the window, is set. If not, set it to the one that best fits
  the hypervisor used (e.g. VMware ESX, LPAR, KVM, etc)
  - save the virtual server template
  
  Once you have corrected all virtual server templates per the
  output of the sql specified above, you may repeat the
  provisioning request, which should now complete successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSAM (& INSTALL

• Fixed component ID

  5724W7800

Applicable component levels

• R724 PSY

     UP