IV46514: MODIFYING SERVER RESERVATION WITH NAS STORAGE ASSIGNED FAILS

APAR status

• Closed as program error.

Error description

• TSAM 7.2.3 + NetApp Storage Extension - Modifying server
  reservation with NAS storage assigned fails
  .
  Recreation Scenario
  ----------------------------
  Logon to TSAM SSUI
  Create storage project (storage4)
  Add single file system (export4) Size 1GB Type NetApp
  Accept default dates for storage project
  Create server project (VM4) + add NAS Storage file system
  from previous(export4) on the VMware Server as part of
  create project request
  Accept default dates for server create project
  Modify Storage Project Reservation (storage4) + 1 week
  Modify VM Project (VM4) Reservation + 1 week
  Inbox Assignment created
  .
  Error
  -------
  CTJZH0090E - An unexpected exception occurred during
  service request processing.
  The exception is java.lang.NullPointerException with a
  stack trace of java.lang.NullPointerException
  at com.ibm.ism.pmrdp.app.customer.CustomerQuotaService.
  isLimitReachedForCustomerInPool(CustomerQuotaService.java
  :529) at com.ibm.ism.pmrdp.bc.action.
  PMRDPChangeProjectReservationTimeAction.
  checkQuotaForProjectReservationTimeFixed
  (PMRDPChangeProjectReservationTimeAction.java:252)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of Tivoli Service Automation Manager
  7.2.3.0
  
  ****************************************************************
  * PROBLEM DESCRIPTION:
   TSAM 7.2.3 + NetApp Storage Extension - Modifying server
  reservation with NAS storage assigned fails
  ****************************************************************
  * RECOMMENDATION:
  Apply LA fix 7.2.3.0_TIV-TSAM-LA0024 to solve the problem.
  
  For permanent resolution apply Tivoli Service Automation Manager
  7.2.4.3.
  

Problem conclusion

• Conclusion: *
  User has TSAM 7.2.3.0.
  
  solution ::
  
  Updated the CustomerQuotaService.java file.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  | LA | 7.2.3.0-TIV-TSAM-LA0025
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSAM (& INSTALL

• Fixed component ID

  5724W7800

Applicable component levels