IV45054: SERVICE ADDRESS LOOKUP NOT RETURNING VALUES

APAR status

• Closed as program error.

Error description

• Core Assets app and Locations app, on the Advanced Search
  screen, if you
  check the Service Address lookup (under Address Information
  section),
  when selected does not return any values, if clicking on Select
  Vaue
  for that field.
  
  
  (even though values exist in the Service Address application.
  This issue
  is observed in the assets application and locations application.
  
  VERSION OF MAXIMO: 7.5.0.3 and 7.5.0.4
  
  APPLICATION WITHIN MAXIMO: Locations, Assets
  
  ACTION TAKEN:  Replicated issue
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users using Service Address                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * SERVICE ADDRESS LOOKUP NOT RETURNING VALUES                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixpack 7.5.0.5 of Base Services                       *
  ****************************************************************
  There was an error in the query that populates the Service
  Address lookup list
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:  | release\fix pack\interim fix for Release 7.5.0.5 of
  Base Services and interim fix for Release 7.5.0.4 of Base
  Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK & MTRL APP

• Fixed component ID

  TIVOWRKMM

Applicable component levels

• R750 PSY

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