IV43937: WINDOWS 'UNINSTALL BES CLIENT' TASK (219) FAILS 'RELEVANCE' IN A/S FOR 9.0 CLIENTS

APAR status

• Closed as program error.

Error description

• See Bugzilla tickets 57999 and 57903
  
  Client log has 'relevance substitution' error on client removal
  task
  
  [This makes it look like we're lying to new customers when we
  tell them to
  'remove all traces of the BES Client'. It gives them 'ammo' to
  argue for a
  discount. It would also be MUCH better if we could 'hook' into
  the Windows
  Uninstaller Post-Task to Completely remove all subdirectories of
  BigFix
  Enterprise.....; even if it required a reboot]
  
  - Running task 219 to remove the BES Client on previously
  installed v9.0.649
  clients results in a 1619 error.  Looking at the client log file
  (included) it
  shows a 'relevance substitution error'.  Apparently John
  Golembewski just
  noticed this error, as well.
  
  His proposed solution was the following A/S (I have tried this
  in my w2k3-32
  client environment, and got no relevance substitution error):
  // Enter your action script here
  if {name of operating system starts with "Win"}
      // create a batch file to create the temp folder
      delete __appendfile
      delete tempdir.bat
      appendfile @echo off
      appendfile {if (exists variable "temp" of environment) then
  ("") else if
  (exists folder "temp" of windows folder) then ("") else ("mkdir
  " & pathname of
  windows folder as string & "\temp")}
      move __appendfile tempdir.bat
      wait "{pathname of client folder of site "BESSupport" &
  "\RunQuiet.exe"}"
  tempdir.bat
      delete tempdir.bat
      delete "{if (exists variable "temp" of environment) then
  (value of variable
  "temp" of environment as string & "\RunQuiet.exe") else
  (pathname of folder
  "temp" of windows folder as string & "\RunQuiet.exe")}"
      delete "{if (exists variable "temp" of environment) then
  (value of variable
  "temp" of environment as string & "\delClient.iss") else
  (pathname of folder
  "temp" of windows folder as string & "\delClient.iss")}"
      copy "{pathname of client folder of site "BESSupport" &
  "\RunQuiet.exe"}"
  "{if (exists variable "temp" of environment) then (value of
  variable "temp" of
  environment as string & "\RunQuiet.exe") else (pathname of
  folder "temp" of
  windows folder as string & "\RunQuiet.exe")}"
      copy "{pathname of client folder of site "BESSupport" &
  "\delClient.iss"}"
  "{if (exists variable "temp" of environment) then (value of
  variable "temp" of
  environment as string & "\delClient.iss") else (pathname of
  folder "temp" of
  windows folder as string & "\delClient.iss")}"
  
      // create a batch file to uninstall client and run BESRemove
  from a
  different directory
      appendfile @echo off
      appendfile cd {if (exists variable "temp" of environment)
  then (value of
  variable "temp" of environment as string) else (pathname of
  folder "temp" of
  windows folder as string)}
      appendfile {(if it as lowercase starts with "msiexec" then
  preceding text
  of first "%00" of it else preceding text of first "%20-" of it)
  of (value
  "UninstallString" of key whose ((it = "BigFix Enterprise Client"
  OR it =
  "BigFix for IBM Proventia ESC Client" OR it = "ESP Agent" OR it
  = "Trend Micro
  Endpoint Security Platform" OR it = "IBM Endpoint Manager
  Client" OR it =
  "Tivoli Endpoint Manager Client") of (value "DisplayName" of it
  as string)) of
  key "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\"
  of registry as
  string)}{if (value "UninstallString" of key whose ((it = "BigFix
  Enterprise
  Client" OR it = "BigFix for IBM Proventia ESC Client" OR it =
  "ESP Agent" OR it
  = "Trend Micro Endpoint Security Platform" OR it = "IBM Endpoint
  Manager
  Client" OR it = "Tivoli Endpoint Manager Client") of (value
  "DisplayName" of it
  as string)) of key
  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\"
  of registry as string as lowercase starts with "msiexec") then "
  /qn" else ("
  -s --uninstallsilent " & (if version of regapp "BESClient.exe"
  >= "5.1" then "
  -f1" & (if (exists variable "temp" of environment) then (value
  of variable
  "temp" of environment as string & "\delClient.iss") else
  (pathname of folder
  "temp" of windows folder as string & "\delClient.iss")) else
  ""))}
  
      // move batch file to temp directory
      delete "{if (exists variable "temp" of environment) then
  (value of variable
  "temp" of environment as string & "\RunBESRemove.bat") else
  (pathname of folder
  "temp" of windows folder as string & "\RunBESRemove.bat")}"
      copy "__appendfile" "{if (exists variable "temp" of
  environment) then
  (value of variable "temp" of environment as string &
  "\RunBESRemove.bat") else
  (pathname of folder "temp" of windows folder as string &
  "\RunBESRemove.bat")}"
  
      // run batchfile
      run "{if (exists variable "temp" of environment) then (value
  of variable
  "temp" of environment as string & "\RunQuiet.exe") else
  (pathname of folder
  "temp" of windows folder as string & "\RunQuiet.exe")}" "{if
  (exists variable
  "temp" of environment) then (value of variable "temp" of
  environment as string
  & "\RunBESRemove.bat") else (pathname of folder "temp" of
  windows folder as
  string & "\RunBESRemove.bat")}"
  else
      continue if {false}
  endif
  
  - Also, It looks like the #219 removal task uses a much older
  BESRemove (8.2),
  whereas there's a 9.0.586 version on the download site, right
  this moment.  We
  should update this fixlet to use the latest.
  

Local fix

• N/A
  

Problem summary

• N/A
  

Problem conclusion

• Fix propagated to BES Support 1085.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV EP MG PLTFM

• Fixed component ID

  5725C43PO

Applicable component levels

• R900 PSY

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