IV39830: EMAIL LISTENER NOT APPLY CORRECT SOURCE

APAR status

• Closed as program error.

Error description

• EMAIL LISTENER NOT APPLY CORRECT SOURCE
  
  The workflow starts and the LSNRBPCREATEBASICSR action is
  performed as
  it should, but other actions are ignored (like setting the
  source to
  EMAIL)
  
  PERFORMANCE ISSUE
  No
  
  STEPS TO REPRODUCE:
  *Reference*
  Populate Source Field with 'EMAIL'
  http://www-01.ibm.com/support/docview.wss?uid=swg21399410
  
  The SOURCE field will be set to a value 'EMAIL' which is a valid
  value of the TSDTKTSOURCE domain. This will be done using a
  setvalue action. The action will be inserted into the revised
  LSNRBP workflow at appropriate point. The revised LSNRBP
  workflow will be enabled and activated and tested with email
  listener.
  
  1. Using Database Configuration, set up a relationship from
  INBOUNDCOMM to SR
  Relationship: INBCOMMTOSR
  Child Object: SR
  Where clause: ticketid=:objectid and class='SR'
  
  2. Using Actions, set up an action on the INBOUNDCOMM object
  Action: SR SETSRC
  Object INBOUNDCOMM
  Type: Set Value
  Value: 'EMAIL'
  Parameter: INBCOMMTOSR.source
  Accessible From: WORKFLOW
  
  3. Using Workflow Designer, create a new revision of LSNRBP
  workflow process
  
  4. Make the following changes to the new revision of LSNRBP:
  (a) From the OBJECTNULL condition node, there are two connectors
  leading to STOP 2. The positive connector executes the
  LSNRBPCREATEBASICSR action (create SR) and triggers a
  notification LSNRBPCBSR while the negative connector executes
  the LSNRBPUPDATEBASICSR action (update SR) and triggers a
  notification LSNRBPUBSR. Note down the details of the positive
  connector. You will be changing this part of the canvas.
  
  (b) Delete the positive connector between OBJECTNULL and STOP 2.
  
  (c) Add a new condition node CHKSRID to the canvas. Enter
  details of the condition node :-
  Expression: :objectkey is not null and :objectname='SR'
  
  (d) Click OK to save the condition node changes.
  
  (e) Add a positive connector between OBJECTNULL condition node
  and CHKSRID condition node. Re-introduce the LSNRBPCREATEBASICSR
  action and notification LSNRBPCBSR on this positive connector.
  
  (f) Now add one positive and one negative connector between
  CHKSRID and STOP 2.
  
  (g) Bring up the properties of the positive connector that
  connects CHKSRID and STOP 2.
  
  (h) Click OK. Save your revised workflow process LSNRBP.
  
  5. Validate, enable and activate the revised LSNRBP workflow
  process.
  
  6. Deactivate any active listener using the old LSNRBP process.
  
  7. Re-link the listener to the revised workflow process.
  
  8. Save and activate the listener. Send in a test email. Verify
  that SR shows 'EMAIL' in the Source field.
  
  CURRENT ERRONEOUS RESULT:
  Email listener does not set SOURCE field
  
  EXPECTED RESULT:
  Email listener set SOURCE field correctly
  
  ADDITIONAL INFO:
  Related to APAR # IV31314
  
  ENVIRONMENT:
  - TSRM 7.2.1.3
  - MBS: 7.1.1.10
  - OS: All supported OS
  - DB: All supported DB
  - Browser: All supported browser
  

Local fix

• N/A
  

Problem summary

• EMAIL LISTENER NOT APPLY CORRECT SOURCE
  

Problem conclusion

• Fixed in next product fix pack.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R711 PSY

     UP