Fixes are available
APAR status
Closed as program error.
Error description
Product: Tivoli Network Manager Version: 3.8 Component: poller Symptom: Enable SNMP polling and apply an interface filter. The interface filter prevents the poller from simply walking the interface index and ensures that it has to construct the interface index as part of the poll. Select all the hosts that comprise the entire scope of the poll policy. Then toggle the managed status of the devices, i.e. unmanage them all, and then remanage them all. This is a similar problem to APAR IV28101 in that the cause is down to the way an initial target is added when a poll policy has not been started and they way the first target is added again after all devices are re-managed.
Local fix
Avoid selecting all the hosts within a poll policy and altering their managed state at one time. Manage and unmanage hosts in smaller groups.
Problem summary
**************************************************************** * USERS AFFECTED: * * ITNM 3.8/3.9 poller users. Platform independent. * **************************************************************** * PROBLEM DESCRIPTION: * * Un-managing and re-managing all in-scope devices under a * * SNMP Link state or SNMP threshold policy, which use * * interface filtering, may trigger the raising of alerts * * reporting NOSUCHNAME found for the monitored interfaces. In * * the default product the symptoms are intermittent and may * * not occur on every occasion or may only occur for a small * * subset of interfaces. * **************************************************************** * RECOMMENDATION: * * Suggest to upgrade to product version 3.8.0-ITNMIP-FP0007 * * and/or 3.9.0-ITNMIP-FP0004 * ****************************************************************
Problem conclusion
The software has been updated such that SNMP Link state and Threshold poll policies configure the poller data structures with the appropriate data required to build the OIDs prior to starting the polling mechanism.
Temporary fix
Comments
APAR Information
APAR number
IV33250
Reported component name
TIV NETWK MGR I
Reported component ID
5724S4500
Reported release
380
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-12-10
Closed date
2013-08-29
Last modified date
2013-08-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV NETWK MGR I
Fixed component ID
5724S4500
Applicable component levels
R380 PSN
UP
R380 PSY
UP
R390 PSN
UP
R390 PSY
UP
R401 PSN
UP
R401 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"380","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
29 August 2013