IV29022: TEM APP STORE ICONS NOT BEGING DISPLAYED

APAR status

• Closed as program error.

Error description

• I have a customer who is experiencing an issue with TEM App
  Store icons not
  being displayed.  From the documentation I have searched, I have
  not been able
  to find a solution to this issue.
  
  All of the apps the customer imported (both in-house and Apple
  App Store) into
  TEM and installed on devices show icons when installed, but not
  all
  show icons in the TEM App Store. Likewise, in the TEM console >
  Recommended Apps-iOS dashboard, They only have one app showing
  its icon in
  the edit dialog. We have followed some suggestions in the
  following
  thread, but we still cannot get the app icons to show:
  
  https://www.ibm.com/developerworks/forums/thread.jspa?
  threadID=429396&tstart=0
  
  But the issue still exists.  Below is additional information I
  have collected
  from the customer:
  
  Q1 - Please provide me with details documenting the steps you
  take to add and
  display these icons.  Screen shot are very helpful here.
  
  A1 - TEM console > Mobile Device Management domain > Apps
  Management folder >
  Recommended Apps ? iOS
  
  In the first tab ?Imported Apps?, click the green plus ?Import
  app??,
  ?Import app from Apple App Store?, I paste the app?s URL, and no
  icon
  comes through:
  (See screenshot mailing.1.png)
  
  When this app is pushed to display on a device, the icon is gray
  in the TEM App
  Store. When the app gets installed on the device, the icon is
  correctly
  displayed. In the following screenshot, I?ve outlined the Apple
  App Store
  apps in red: (See screenshot mailing.2.png)
  
  Q2 - - Please provide screen shots of any error and/or warning
  messages you
  encounter.
  
  A2 - No errors. See screenshot above for problem.
  
  Q3 - - Are all the  TEM App Store icons not displaying?  Or only
  a select
  number not displaying?  Please provide me with a list of icons
  that don't
  display for you and a list that does.
  
  A3 - Out of the 17 apps we have in the TEM App Store, only 7 are
  showing icons.
  The following Apple App Store apps are the only ones I have
  imported into TEM
  and are not showing icons: Adobe Reader, Doodle Buddy for iPad,
  PocketCloud
  Remote
  
  Q4 - - Are these custom apps?  Or apps from the App store?
  
  A4 - This affects both custom apps and apps imported from the
  Apple App Store.
  
  
  Q5 - - What O/S(s) are the apps not being displayed in?
  
  A5 - All iOS devices in TEM (iOS 4.x+)
  
  
  Q6 - - Please provide the Info.plist of the IPA.
  
  A6 - This affects apps in the Apple App Store as well where we
  have no control over their info.plist file.
  
  
  From Development in the assiciated Bugzilla Ticket:
  
  Looked at the problem some more and I have a good idea now on
  how to fix it. I
  should be able to provide a fix to the AppEngUtilityConsole dll
  by end of this
  week. It will take some minor changes in the content code after
  that to start
  using the reported icon file information.
  
  I think it is safe to commit to a fix in our GA site by end next
  week.
  

Local fix

• N/A
  

Problem summary

• Icons will now show in recommended apps lists on
  the mobile client. Icons will not
  be displayed in
  our dashboards. The reason our dashboard will not be able to
  display icons is
  because Apple does a proprietary compression on the icons which
  is difficult to
  reverse on non-iOS devices.
  
  We have tested the new plist parsing on the customer's IPA, and
  have verified
  that the icons are showing in the recommended apps lists. Note:
  We also
  attempted to install the app on our devices, and the app
  displayed a home
  screen icon on iOS6, but not iOS5. We are assuming this to be a
  limitation of
  the app, and not our content.
  

Problem conclusion

• Changes propagated to Mobile Device Management v45.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV EP MG MOB D

• Fixed component ID

  5725C43MD

Applicable component levels

• R820 PSY

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