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IV25842: STACKED DEVICES NOT PROPERLY CONNECTED CAUSING PROBLEMS FOR POLLER

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APAR status

  • Closed as program error.

Error description

  • After installing fix for  IV11271, customer found that the
    connectivity between the stacked hubs was incorrect, all
    devices were showing EntityType=1 and the same m_UniqueAddress.
    So we were not properly polling all stacked entities
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ITNM-IP 3.9 on all platform, i.e. Windows, Linux, Solaris    *
    * and AIX                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Found that the connectivity between the stacked hubs was     *
    * incorrect, where all devices show EntityType=1 and same      *
    * m_UniqueAddress.                                             *
    *                                                              *
    * The Poller trace log shows removing and adding of the        *
    * monitored devices as sample below,                           *
    *                                                              *
    * 2012-06-21 00:21:08 INFO     CPolledEntity.cc(98): Default   *
    * Chassis Ping/Default Chassis Ping - removed monitor for      *
    * 99.99.99.99 (baseDeviceName)                                 *
    * 2012-06-21 00:21:08 INFO     CPolledEntity.cc(98): Default   *
    * Chassis Ping/Default Chassis Ping - removed monitor for      *
    * 99.99.99.99 (baseDeviceName_CHASSIS_I91_R0)                  *
    * 2012-06-21 00:21:08 INFO     CPolledEntity.cc(98): Default   *
    * Chassis Ping/Default Chassis Ping - removed monitor for      *
    * 99.99.99.99 (baseDeviceName_CHASSIS_I92_R1)                  *
    * 2012-06-21 00:21:08 INFO     CPolledEntity.cc(98): Default   *
    * Chassis Ping/Default Chassis Ping - removed monitor for      *
    * 99.99.99.99 (baseDeviceName_CHASSIS_I93_R2)                  *
    * 2012-06-21 00:21:08 INFO     CPolledEntity.cc(365): Default  *
    * Chassis Ping/Default Chassis Ping - stopped monitor for      *
    * 99.99.99.99 (baseDeviceName_CHASSIS_I94_R3)                  *
    *   :                                                          *
    * 2012-06-21 00:21:41 INFO     CMonitorMap.cc(929): detected   *
    * duplicate address 99.99.99.99 in scope for Default Chassis   *
    * 2012-06-21 00:21:41 INFO     CPolledEntity.cc(270): Default  *
    * Chassis Ping/Default Chassis Ping - disabled monitor for     *
    * 99.99.99.99 (baseDeviceName)                                 *
    * 2012-06-21 00:21:41 INFO     CPolledEntity.cc(61): Default   *
    * Chassis Ping/Default Chassis Ping - added monitor for        *
    * 99.99.99.99 (baseDeviceName_CHASSIS_I92_R1)                  *
    * 2012-06-21 00:21:41 INFO     CMonitorMap.cc(929): detected   *
    * duplicate address 99.99.99.99 in scope for Default Chassis   *
    * .. ..                                                        *
    *  :                                                           *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to ITNM-IP | fix pack | 3.8.0-ITNMIP-FP0007          *
    * Upgrade to ITNM-IP | fix pack | 3.9.0-ITNMIP-FP0003          *
    ****************************************************************
    Due to same IP Address among the stacked devices
    

Problem conclusion

  • Remove the duplicate IP Address in StackedSwitchContainer
    stitcher.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV25842

  • Reported component name

    TIV NETWK MGR I

  • Reported component ID

    5724S4500

  • Reported release

    380

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-08-07

  • Closed date

    2012-09-27

  • Last modified date

    2012-09-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV NETWK MGR I

  • Fixed component ID

    5724S4500

Applicable component levels

  • R380 PSY

       UP

  • R390 PSY

       UP

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"380"}]

Document Information

Modified date:
01 October 2021