IBM Support

IV24388: ITNM 3.7 COREBUILDER3COMSWITCH AGENT FAILED DURING DISCOVERY DUE TO FATAL ERROR.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The agent is terminated due to the follow error:
    Error: An unrecoverable error occurred. Please contact IBM
    Support.
    Fatal Error: Duplicate Object Upon Insertion found in file
    CDiscoCoreBuilder3ComSwitchAgent.cc at line 1902
    Application terminating due to error.
    

Local fix

  • n/a
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * ITNM-IP 3.8 on all platform, i.e. Windows, Linux, Solaris    *
    * and AIX                                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * CoreBuilder3ComSwitch agent failed during discovery due to   *
    * fatal error. The CoreBuilder3ComSwitch agent is terminated   *
    * due to the follow error found in the log file:               *
    * Fatal Error: Duplicate Object Upon Insertion found in file   *
    * CDiscoCoreBuilder3ComSwitchAgent.cc at line 1902             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to ITNM-IP | fix pack | 3.8.0-ITNMIP-FP0007          *
    * | fix pack | 3.9.0-ITNMIP-FP0003                             *
    * | fix pack | 3.8.0-ITNMIP-FP0007                             *
    *                                                              *
    *                                                              *
    * *Information is subject to change without notice.            *
    ****************************************************************
    

Problem conclusion

  • CoreBuilder3ComSwitch agent code has been modified to avoid this
    issue from happening.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV24388

  • Reported component name

    TIV NETWK MGR I

  • Reported component ID

    5724S4500

  • Reported release

    370

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-07-06

  • Closed date

    2012-07-27

  • Last modified date

    2013-04-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV NETWK MGR I

  • Fixed component ID

    5724S4500

Applicable component levels

  • R380 PSY

       UP

  • R390 PSY

       UP

  • R401 PSY

       UP

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"370"}]

Document Information

Modified date:
01 October 2021