IV23783: CANNOT USE THE COMPLETE ACTION BETWEEN PRIMARY AND SECONDARY PM'S.

APAR status

• Closed as program error.

Error description

• PROBLEM / CLIENT CONCERN:
  
  Cannot use the COMPLETE action between Primary and Secondary
  PM's.
  
  Environment
  
  ACM 7.1.1.1 Build 20100509-1059
  Mobile 7.1.1.0
  Scheduler 7.1.1.0
  TR 7.1.1.0
  
  BS 7.1.1.6 - LA20100510-1134 - build 20091208-1415
  
  Problem Details:
  
  When using the COMPLETE action between 2 PM (one principle and
  one
  secondary), generated by 2 Master PMs, if you complete the Main
  work
  order, the secondary work order is automatically completed, but
  the
  Maintenance Plan for the asset doesn't contain the next event
  regarding
  the Main PM. For the secondary PM, the event has been recreated.
  
  Maximo Asset Configuration Manager 7.1.1.1-20110222-1608 Build
  20100509-1059 DB Build V7121-06
  Base Services 7.1.1.6 Build 20091208-1415 DB Build V7116-173
  
  
  Replication Steps:
  
  1. Go to "Master PM (CM)"
  2. Add a new Master PM, with a frequency in DAYS, 15
  3. Add a CM Item corresponding to an Asset (CM)
  4. Save the record
  5. Then, repeat these actions to create another Master PM, for
  the same
  CM Item, but with a frequency in DAYS, 30
  
  Master PM (secondary)
  
  - screen shot
  
  Main Master PM (principle)
  For this Master PM, in the PM Actions table, add a row using the
  COMPLETE action, for the secondary Master PM created previously:
  
  - screen shot
  
  Then, generate the 2 associated PMs using the 'Select Action" >
  Create
  Associated PM CM Item
  
  
  
  The following PMs are created by Maximo (Go To Preventive
  Maintenance
  (CM)):
  
  SECONDARY PM
  
  - screen shot
  
  Main PM
  
  - screen shot
  
  Find the secondary PM, and generate the work order using the
  'Select
  Action' > Generate Work order", untick the Use Frequency tick
  box. A new
  work order is generated by Maximo.
  
  
  Go To Asset > Asset (CM) and fing the right assetnum. The click
  the View
  Tab > Maintenance Plan sub-tab. Find the Main PM, and modify the
  Activation Date in the past (2 months ago for instance) in order
  to have
  the Due Date in the past.
  
  Right-clic on the Asset node in the View tab, and use the BDI
  Status
  (Mapping) action in the Contextual menu in order to run the BDI
  for this
  asset.
  
  A new work order is generated for the Main PM.
  
  
  Go To Work Order > Work Order (CM).
  
  Find the work order attached to the main PM, and change the
  status of
  the Work Order to COMP (Completed).
  The work order attached to the secondary PM is automatically
  completed
  (working as designed, it is OK).
  
  But now, Go To Asset > Asset (CM), and retrieve the Asset
  associated to
  the CM Item attached to the PMs :
  Maintenance Plan
  
  As you can see, the event for the Main PM has not been created
  by Maximo
  (KO).
  
  
  
  
  
  Asset (CM) > Maintenance History :
  As you can see, the work orders for the 1004 and 1005 PMs have
  been
  completed (the corresponding events are in the history)
  
  
  Screenshots:
  /ecurep/pmr/3/2/32846,661,706/0-all_data
  
  ACTION TAKEN :
  
  - Problem replicated.
  - ACM L3 has authorized APAR creation.
  
  ACTION PLAN :
  
  Create APAR.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Master PM (CM) and PM (CM) with PM  *
  *                 Actions of type COMPLETE.                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: When a PM Action of type "COMPLETE" has *
  *                      been defined between 2 PMs (primary and *
  *                      secondary) if you complete the  work    *
  *                      order associated with the primary PM    *
  *                      the system does not create the next     *
  *                      Maintenance Event (PLUSALFEVENT) for    *
  *                      the primary PM. The Maintenance Event   *
  *                      for the secondary PM is created as      *
  *                      expected.                               *
  *                                                              *
  *                      Also the Maintenance Event for the      *
  *                      secondary PM should be marked as        *
  *                      "CLAIMED" when the associated Work      *
  *                      Order is completed by the primary.      *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  Maintenance Event of primary PM is not recreated when Work
  Order is completed.
  

Problem conclusion

• Code modified to achieve correct behaviour.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | Hotfix for Release 7.1.1.2 of Asset
  Configuration Manager
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

•    MAXIMO
  

Fix information

• Fixed component name

  MX ASSET CONFIG

• Fixed component ID

  5724R4500

Applicable component levels