IV15395: "ROUND TRIP RESPONSE TIME" ATTRIBUTE IS ALWAYS SHOWN AS 0.00 ON PORTAL.

ITCAM for Microsoft(R) App: Exchange Server 6.2.3-TIV-ITM_EXCHG-IF0009

APAR status

• Closed as program error.

Error description

• Environment:
  Microsoft Exchange Server Agent V6.2.3
  MS Exchange Server 2010
  
  
  Problem Description:
  When MS Exchange Server Agent is configured on Exchange Server
  2010 or Exchange Server 2007 with "MS Exchange Reachability"
  enabled,
  it always shows value of "Round Trip Response Time" as 0.00
  irrespecitve
  status of Reachability.
  
  Detailed Recreation Procedure:
  Install and configure MS Exchange Server agent to monitor "MS
  Exchange Reachability". Go to "Reachability" workspace under
  navigator item "Server". Check the value of "Round Trip
  Response Time". Round Trip Response Time is always calculated
  as 0.00 if the system date format (on agent machine) is other
  than "MM/dd/yyyy".
  
  
  Related Files and Output:
  1. Log file created by kexcma.exe named *kexcma*.log
     Reachability Response Time was found in unexpected format.
  

Local fix

Problem summary

• Agent always shows value of "Round Trip Response Time" as 0.00
  irrespecitve status of Reachability.
  

Problem conclusion

• Now agent will show the correct value for "Round Trip Response
  Time" based on the reachability status.
  
  The fix for this APAR is contained in the following maintenance
  packages:
     | interim fix | 6.2.3-TIV-ITM_EXCHG-IF0006
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ITMF MC EXCHANG

• Fixed component ID

  5724B98EO

Applicable component levels

• R623 PSY

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