APAR status
Closed as program error.
Error description
Problem: Classic skin has the following issues after applying MAM 7.5.0 FP0001. Issue 1. Upper left side of browser window, there are 3 lines drawn. These lines exist on all maximo GUI including Start Center. Issue 2. Each icon is displayed as one line on applications. This issue occurs to all maximo GUIs which has icons displayed. Environment: App Server: IBM WebSphere Application Server 7.0 Application: IBM Maximo Asset Management 7.5.0.1 Build 20111019-1635 DB Build V7501-00 Tivoli's process automation engine 7.5.0.1 Build 20111019-1635 DB Build V7501-134 OS: Windows Server 2008 R2 6.1 build 7601 Service Pack 1 Browser: IE 8.0.7 Replication steps. 1. Apply 7.5.0.1-TIV-MAM-FP0001. 2. Modify to system properties to use classic skin. 2-1. Open the system properties application. 2-2. search for property name 'mxe.webclient.skin' 2-3. Remove global value 'tivoli09' and live refresh. 2-3. Sign in again. 2-4. Check issue 1 on Start Center and other GUIs. Check issue 2 on Work Order, Service Request or others.
Local fix
Do not use classic skin.
Problem summary
**************************************************************** * USERS AFFECTED: n/a * **************************************************************** * PROBLEM DESCRIPTION: Problem: * * * * Classic skin has the following issues * * after applying MAM 7.5.0 * * * * FP0001. * * * * Issue 1. Upper left side of browser * * window, there are 3 lines * * * * drawn. These lines exist on all maximo * * GUI including Start * * * * Center. * * * * Issue 2. Each icon is displayed as one * * line on applications. * * * * This issue occurs to all maximo GUIs * * which has icons displayed. * * * * Environment: * * * * App Server: IBM WebSphere Application * * Server 7.0 * * * * Application: * * * * IBM Maximo Asset Management 7.5.0.1 * * Build 20111019-1635 DB Build * * * * V7501-00 * * * * Tivoli's process automation engine * * 7.5.0.1 Build 20111019-1635 * * * * DB Build * * * * V7501-134 * * * * OS: Windows Server 2008 R2 6.1 build * * 7601 Service Pack 1 * * * * Browser: IE 8.0.7 * * * * Replication steps. * * * * 1. Apply 7.5.0.1-TIV-MAM-FP0001. * * * * 2. Modify to system properties to use * * classic skin. * * * * 2-1. Open the system properties * * application. * * * * 2-2. search for property name * * 'mxe.webclient.skin' * * * * 2-3. Remove global value 'tivoli09' and * * live refresh. * * * * 2-3. Sign in again. * * * * 2-4. Check issue 1 on Start Center and * * other GUIs. * * * * Check issue 2 on Work Order, Service * * Request or others. * * * * LOCAL FIX: * * * * Do not use classic skin. * * * **************************************************************** * RECOMMENDATION: * * * * * * * **************************************************************** CLASSIC SKIN APPEARANCE ISSUES OCCUR AFTER APPLYING MAM 7.5.0 FP0001.
Problem conclusion
Fixed. The fix for this APAR is contained in the following maintenance package: | release\fix pack | REL 7.5.0.2 - BS
Temporary fix
Comments
APAR Information
APAR number
IV11695
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2011-12-04
Closed date
2011-12-06
Last modified date
2012-02-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
R750 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
09 February 2012