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IV11695: CLASSIC SKIN APPEARANCE ISSUES OCCUR AFTER APPLYING MAM 7.5.0 FP0001.

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APAR status

  • Closed as program error.

Error description

  • Problem:
    Classic skin has the following issues after applying MAM 7.5.0
    FP0001.
    
    Issue 1. Upper left side of browser window, there are 3 lines
    drawn. These lines exist on all maximo GUI including Start
    Center.
    
    Issue 2. Each icon is displayed as one line on applications.
    This issue occurs to all maximo GUIs which has icons displayed.
    
    Environment:
    App Server: IBM WebSphere Application Server 7.0
    
    Application:
    IBM Maximo Asset Management 7.5.0.1 Build 20111019-1635 DB Build
    V7501-00
    Tivoli's process automation engine 7.5.0.1 Build 20111019-1635
    DB Build
    V7501-134
    
    OS: Windows Server 2008 R2 6.1 build 7601 Service Pack 1
    
    Browser: IE 8.0.7
    
    Replication steps.
    1. Apply 7.5.0.1-TIV-MAM-FP0001.
    2. Modify to system properties to use classic skin.
     2-1. Open the system properties application.
     2-2. search for property name 'mxe.webclient.skin'
     2-3. Remove global value 'tivoli09' and live refresh.
     2-3. Sign in again.
     2-4. Check issue 1 on Start Center and other GUIs.
          Check issue 2 on Work Order, Service Request or others.
    

Local fix

  • Do not use classic skin.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: n/a                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION: Problem:                                *
    *                                                              *
    *                      Classic skin has the following issues   *
    *                      after applying MAM 7.5.0                *
    *                                                              *
    *                      FP0001.                                 *
    *                                                              *
    *                      Issue 1. Upper left side of browser     *
    *                      window, there are 3 lines               *
    *                                                              *
    *                      drawn. These lines exist on all maximo  *
    *                      GUI including Start                     *
    *                                                              *
    *                      Center.                                 *
    *                                                              *
    *                      Issue 2. Each icon is displayed as one  *
    *                      line on applications.                   *
    *                                                              *
    *                      This issue occurs to all maximo GUIs    *
    *                      which has icons displayed.              *
    *                                                              *
    *                      Environment:                            *
    *                                                              *
    *                      App Server: IBM WebSphere Application   *
    *                      Server 7.0                              *
    *                                                              *
    *                      Application:                            *
    *                                                              *
    *                      IBM Maximo Asset Management 7.5.0.1     *
    *                      Build 20111019-1635 DB Build            *
    *                                                              *
    *                      V7501-00                                *
    *                                                              *
    *                      Tivoli's process automation engine      *
    *                      7.5.0.1 Build 20111019-1635             *
    *                                                              *
    *                      DB Build                                *
    *                                                              *
    *                      V7501-134                               *
    *                                                              *
    *                      OS: Windows Server 2008 R2 6.1 build    *
    *                      7601 Service Pack 1                     *
    *                                                              *
    *                      Browser: IE 8.0.7                       *
    *                                                              *
    *                      Replication steps.                      *
    *                                                              *
    *                      1. Apply 7.5.0.1-TIV-MAM-FP0001.        *
    *                                                              *
    *                      2. Modify to system properties to use   *
    *                      classic skin.                           *
    *                                                              *
    *                      2-1. Open the system properties         *
    *                      application.                            *
    *                                                              *
    *                      2-2. search for property name           *
    *                      'mxe.webclient.skin'                    *
    *                                                              *
    *                      2-3. Remove global value 'tivoli09' and *
    *                      live refresh.                           *
    *                                                              *
    *                      2-3. Sign in again.                     *
    *                                                              *
    *                      2-4. Check issue 1 on Start Center and  *
    *                      other GUIs.                             *
    *                                                              *
    *                      Check issue 2 on Work Order, Service    *
    *                      Request or others.                      *
    *                                                              *
    *                      LOCAL FIX:                              *
    *                                                              *
    *                      Do not use classic skin.                *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    *                                                              *
    *                                                              *
    *                                                              *
    ****************************************************************
    CLASSIC SKIN APPEARANCE ISSUES OCCUR AFTER APPLYING MAM 7.5.0
    FP0001.
    

Problem conclusion

  • Fixed.
    
    The fix for this APAR is contained in the following maintenance
    package:
    
      | release\fix pack | REL 7.5.0.2 - BS
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV11695

  • Reported component name

    SYSTEM CONFIG

  • Reported component ID

    5724R46S1

  • Reported release

    750

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2011-12-04

  • Closed date

    2011-12-06

  • Last modified date

    2012-02-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    SYSTEM CONFIG

  • Fixed component ID

    5724R46S1

Applicable component levels

  • R750 PSY

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
09 February 2012