IV10936: CTJZH8314E - AN OPERATION TO BLUECLOUD FAILED WITH ERROR MESSAGE: INTERNAL SERVER ERROR AND DETAIL: NULLPOINTEREXCEPTION

APAR status

• Closed as program error.

Error description

• While provisioning a new project with "cloud server pools"
  definition fails and you receive the following error message:
  .
  CTJZH8314E - An operation to BlueCloud failed with the following
  error message: Internal Server Error and detail:
  NullPointerException
  .
  Steps to recreate:
  1. Log on to Administration UI as maxadmin
  2. Go to --> Service Automation --> Administration
     --> Cloud Customer Administration
  3. select a customer
  4. Quotas and Limits tab --> cloud server pools quota section
  5. click add cloud server pools quota
  6. choose cloud server pools in the list which you want to add,
  click cloud server pools
  7. define following values and save.
  .
  -------------------------------------------------------------
  Type                            Value   Alert   Active
  COMPUTERSYSTEM_MEMSIZE          2,048   (blank) [x]
  (Activate)
  COMPUTERSYSTEM_NUMCPUS                          [ ]
  (Deactivate)
  COMPUTERSYSTEM_PROCESSCAPACITYNUMITS            [ ]
  (Deactivate)
  FILESYSTEM_CAPACITY                             [ ]
  (Deactivate)
  ----------------------------------------------------------------
  .
  8. Log on to SimpleSRM as PMRDPCAUSR
  9. Create a new project on VMware
        Num of virtual server: 1
        CPU 1, MEM 256MB, DISK 4GB
  Note: The customer confirmed that the above (step7) settings are
  set correctly.
  .
  The provision was failed with the following error.
  CTJZH8314E - An operation to BlueCloud failed with the following
  error Message: Internal Server Error and detail:
  NullPointerException
  .
  Error occurs when using base language different than English.
  .
  The root cause is that quota check fails, which causes the SR to
  fail. This is expected. However, the error handling code has a
  race where the reservation is undone twice. The second undo
  causes the
  NullPointerException to be thrown.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Tivoli Service Automation Manager
  7.2.2.0 who exploit quotas.
  ****************************************************************
  * PROBLEM DESCRIPTION: When a create project request is
  processed and the quota is exceeded, a NullPointerException is
  shown in the Work Log.
  To reproduce, submit a Create Project request whose resource
  configuration exceeds the available quota for the customer. The
  Create Project request fails as expected, but the following
  error message is found in the Work Log of the service request:
  CTJZH8314E - An operation to BlueCloud failed with the
  following error message: Internal Server Error and detail:
  NullPointerException.
  ****************************************************************
  * RECOMMENDATION: For permanent resolution apply Tivoli Service
  Automation Manager 7.2.2 fix pack 1 when available
  ****************************************************************
  

Problem conclusion

• Cleanup code to undo the reservation in the Cloud Management
  Subsystem was executed twice when quota is exceeded. The second
  invocation produces an invalid state, which eventually causes
  the NullPointerException. The cleanup is changed to invoke
  reservation cleanup only once.
  
  The fix for this APAR will be contained in the following
  maintenance packages:
  | fix pack | 7.2.2-TIV-TSAM-FP0001
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSAM (& INSTALL

• Fixed component ID

  5724W7800

Applicable component levels