IV07512: BMXAQ0095E - NO CUSTOMER AGREEMENT FOUND WHEN APPLYING CUSTOMER AGREEMENT TO A WORK ORDER

APAR status

• Closed as program error.

Error description

• Problem:   Customer Agreement (SP) can't be applied to wo
  Version of Maximo: MBS 7118 SP 712
  Application within Maximo:  work order tracking SP
  Description of Problem:
  replicated in maxdemo
  
  IBM Maximo for Service Provider 7.1.2 Build 20100408-1049 DB
  Build
  V7122-06 HFDB Build HF7122-08
  Base Services 7.1.1.8 Build 20100522-0325 DB Build V7117-47
  
  1.       Create  a Customer Agreement called CA with a start
  date of
  today 8/11/11
  
  customer = customerA
  Agreement Maximum = 2000
  
  
  go to the price schedules tab
  click new row to add a Price Schedule
  schedule = scheduleA
  applies to = workorder
  ranking = 1
  that applies to work order.
  Fixed Amount=200
  type=INCENTIVE
  save and approve the record
  
  2.       Create a work order with a system specified Reported
  Date.
  customer = customerA
  
  3.       go to select action menu, Apply the Customer Agreement
  to the
  work order. customer agreement has been applied
  
  4.       Revise the Customer Agreement in order to change the
  Start
  Date to an earlier date e.g. 8/12/11 to 8/1/11
  
  save and Approve it.
  
  5.       Create a new work order and modify the Reported Date to
  a date
  in between the original Customer Agreement Start Date (8/12/11)
  and the
  revised one  (8/1/11)  e.g. 8/2/11 5:00 PM
  
  customer = customerA
  
  save
  
  6.       Click Select action,  Apply Customer Agreement. Maximo
  will
  display  BMXAQ0095E - No Customer Agreement Found  .
  
  In theory the Customer Agreement should be applied to the WO
  since the
  WO Reported Date is after the new Customer Agreement Start Date.
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Maximo Service Provider Users                *
  ****************************************************************
  * PROBLEM DESCRIPTION: Problem:   Customer Agreement (SP)      *
  *                      can't be applied to wo                  *
  *                                                              *
  *                      Version of Maximo: MBS 7118 SP 712      *
  *                                                              *
  *                      Application within Maximo:  work order  *
  *                      tracking SP                             *
  *                                                              *
  *                      Description of Problem:                 *
  *                                                              *
  *                      replicated in maxdemo                   *
  *                                                              *
  *                      IBM Maximo for Service Provider 7.1.2   *
  *                      Build 20100408-1049 DB                  *
  *                                                              *
  *                      Build                                   *
  *                                                              *
  *                      V7122-06 HFDB Build HF7122-08           *
  *                                                              *
  *                      Base Services 7.1.1.8 Build             *
  *                      20100522-0325 DB Build V7117-47         *
  *                                                              *
  *                      1.       Create  a Customer Agreement   *
  *                      called CA with a start                  *
  *                                                              *
  *                      date of                                 *
  *                                                              *
  *                      today 8/11/11                           *
  *                                                              *
  *                      customer = customerA                    *
  *                                                              *
  *                      Agreement Maximum = 2000                *
  *                                                              *
  *                      go to the price schedules tab           *
  *                                                              *
  *                      click new row to add a Price Schedule   *
  *                                                              *
  *                      schedule = scheduleA                    *
  *                                                              *
  *                      applies to = workorder                  *
  *                                                              *
  *                      ranking = 1                             *
  *                                                              *
  *                      that applies to work order.             *
  *                                                              *
  *                      Fixed Amount=200                        *
  *                                                              *
  *                      type=INCENTIVE                          *
  *                                                              *
  *                      save and approve the record             *
  *                                                              *
  *                      2.       Create a work order with a     *
  *                      system specified Reported               *
  *                                                              *
  *                      Date.                                   *
  *                                                              *
  *                      customer = customerA                    *
  *                                                              *
  *                      3.       go to select action menu,      *
  *                      Apply the Customer Agreement            *
  *                                                              *
  *                      to the                                  *
  *                                                              *
  *                      work order. customer agreement has been *
  *                      applied                                 *
  *                                                              *
  *                      4.       Revise the Customer Agreement  *
  *                      in order to change the                  *
  *                                                              *
  *                      Start                                   *
  *                                                              *
  *                      Date to an earlier date e.g. 8/12/11 to *
  *                      8/1/11                                  *
  *                                                              *
  *                      save and Approve it.                    *
  *                                                              *
  *                      5.       Create a new work order and    *
  *                      modify the Reported Date to             *
  *                                                              *
  *                      a date                                  *
  *                                                              *
  *                      in between the original Customer        *
  *                      Agreement Start Date (8/12/11)          *
  *                                                              *
  *                      and the                                 *
  *                                                              *
  *                      revised one  (8/1/11)  e.g. 8/2/11 5:00 *
  *                      PM                                      *
  *                                                              *
  *                      customer = customerA                    *
  *                                                              *
  *                      save                                    *
  *                                                              *
  *                      6.       Click Select action,  Apply    *
  *                      Customer Agreement. Maximo              *
  *                                                              *
  *                      will                                    *
  *                                                              *
  *                      display  BMXAQ0095E - No Customer       *
  *                      Agreement Found  .                      *
  *                                                              *
  *                      In theory the Customer Agreement should *
  *                      be applied to the WO                    *
  *                                                              *
  *                      since the                               *
  *                                                              *
  *                      WO Reported Date is after the new       *
  *                      Customer Agreement Start Date.          *
  *                                                              *
  *                      LOCAL FIX:                              *
  *                                                              *
  *                      n/a                                     *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  BMXAQ0095E - NO CUSTOMER AGREEMENT FOUND WHEN APPLYING CUSTOMER
  AGREEMENT TO A WORK ORDER
  

Problem conclusion

• Source code changed
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | REL 7.1.1.2 SP
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SERVICE PROVIDE

• Fixed component ID

  5724R46SV

Applicable component levels

• R711 PSY

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