IV07456: WORK ORDER ADVANCED SEARCH VENDOR LOOKUP PROVIDES NO VALUES

APAR status

• Closed as program error.

Error description

• We have encountered an issue in which performing a Vendor lookup
  on the
  Advanced Search dialogue for the Work Order Tracking
  application, is
  providing no values to select from (even though there are
  clearly
  vendors in the database). This is reproduceable in a Maximo 7
  Demo
  environment:
  
  * Maximo Demo 7.1.1.5
  * WebSphere 6.1.0.19
  * SQL Server 2005 SP2
  * Windows Server 2003 Enterprise
  
  Steps to reproduce issue:
  1) Login to the Maximo Demo environment as Wilson.
  2) Navigate to the Work Order Tracking application.
  3) Click on 'Advanced Search'.
  4) Click on the Detail Menu for the Vendor field and click
  'Select
  Value'.
  5) The Select Value dialogue appears, but is empty.
  
  
  This issue can be replicated in Maximo Version V 6.2.x / V 7.1.x
  and V 7.5.x
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Advanced Search in Work Order App   *
  ****************************************************************
  * PROBLEM DESCRIPTION: We have encountered an issue in which   *
  *                      performing a Vendor lookup on the       *
  *                      Advanced Search dialogue for the Work   *
  *                      Order Tracking application, is          *
  *                      providing no values to select from      *
  *                      (even though there are clearly vendors  *
  *                      in the database). This is reproduceable *
  *                      in a Maximo 7 Demo environment:         *
  *                                                              *
  *                      * Maximo Demo 7.1.1.5                   *
  *                                                              *
  *                      * WebSphere 6.1.0.19                    *
  *                                                              *
  *                      * SQL Server 2005 SP2                   *
  *                                                              *
  *                      * Windows Server 2003 Enterprise        *
  *                                                              *
  *                      Steps to reproduce issue:               *
  *                                                              *
  *                      1) Login to the Maximo Demo environment *
  *                      as Wilson.                              *
  *                                                              *
  *                      2) Navigate to the Work Order Tracking  *
  *                      application.                            *
  *                                                              *
  *                      3) Click on 'Advanced Search'.          *
  *                                                              *
  *                      4) Click on the Detail Menu for the     *
  *                      Vendor field and click 'Select Value'.  *
  *                                                              *
  *                      5) The Select Value dialogue appears,   *
  *                      but is empty.                           *
  *                                                              *
  *                      This issue can be replicated in Maximo  *
  *                      Version V 6.2.x / V 7.1.x               *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  WORK ORDER ADVANCED SEARCH VENDOR LOOKUP PROVIDES NO VALUES
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  
    REL 7.1.1.10 - BS
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R710 PSY

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