IV05547: SOAP QUERIES DO NOT RETURN DATA FROM AGENTS CONNECTED TO RTEMS WHEN <TARGET> IS NOT SPECIFIED

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)

APAR status

• Closed as program error.

Error description

• Problem : SOAP queries do not return data from agents connected
  to RTEMS when <target> is not specified or <target> *ALL_CMS is
  used.
  
  
  All OS platforms are impacted by this problem and it affects
  6.2.2FP4, 6.2.2FP5, 6.2.2FP6 MDVs.
  
  It is fixed starting from 6.2.2FP7 and 6.2.3 releases.
  
  
  The following query returns no rows but the query is success
  
  D:\IBM\ITM\CMS>notepad demo.txt
  
  D:\IBM\ITM\CMS>kshsoap demo.txt urls.txt
  KBB_RAS1_LOG; COUNT limited to maximum value: 16
  =====>>  SoapRequest:
  'http://ukrhtemp01.euprod.travp.net:1920///cms/soap' l'108
  
  <CT_Get>
  <userid>sysadmin</userid>
  <password>xxxxxx</password>
  <object>NT_Logical_Disk</object>
  </CT_Get>
  
  =====>>
  <<=====  SoapResponse:
  'http://*****.*****.****.net:1920///cms/soap' l'428
  <?xml version="1.0" encoding="UTF-8"?>
  <SOAP-ENV:Envelope
  xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
  SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding
  /">
  <SOAP-ENV:Body><SOAP-CHK:Success xmlns:SOAP-CHK =
  "http://soaptest1/soaptest/"
  xmlns="urn:candle-soap:attributes"><TABLE
  name="KNT.WTLOGCLDSK">
  <OBJECT>NT_Logical_Disk</OBJECT>
  
  </TABLE>
  </SOAP-CHK:Success></SOAP-ENV:Body></SOAP-ENV:Envelope>
  <<=====
  
  This can be created on any local environemnt. The logs are in
  ecurep (PMR 42181,001,866)
  

Local fix

Problem summary

• SOAP queries do not return data from agents connected to the
  remote monitoring server when <target> is not specified.
  
  
  SOAP queries to agents connected to the remote monitoring server
  do not return data if <target> is not specified in the query.
  
  A query like this one:
  
  <CT_Get>
  <userid>sysadmin</userid>
  <password>xxxxxx</password>
  <object>NT_Logical_Disk</object>
  </CT_Get>
  
  will return data only for agents connected to the Hub monitoring
  server and not for the agents connected to the remote monitoring
  server.
  

Problem conclusion

• Proper handling logic and dispatching of the query to agents
  connected to remote monitoring server has been implemented to
  fix the issue.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | fix pack | 6.2.2-TIV-ITM-FP0007
  

Temporary fix

• Specify the <target> field in the query that contains the agent
  connected to the remote monitoring server.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  OA37741

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R622 PSY

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