IV03670: INSTALLER NEEDS TO CHECK THAT THE USER INSTALLING ITNM HAD ACCESS TO THE DIRECTORY ABOVE NETCOOL

ITNMIP_Patch_V3.8.0.89_AIXPPC32
3.8.0-TIV-ITNMIP-Linux-REF-FP0007
3.8.0-TIV-ITNMIP-Solaris-REF-FP0007
ITNMIP_Patch_V3.8.0.89_Win32

APAR status

• Closed as program error.

Error description

• The user is installing ITNM 3.9 into a directory called netcool
  and doesn't have access to the directory above.
  
  You are installing ITNM 3.9 as a not root user to the path:
  /ITNM_3.9/NoAccess/Netcool
  
  The installed has has built in logic to not create a directory
  called netcool under an existing Netcool directory.  The
  installer will try and create the TIPV2 in on the same level as
  the Netcool directory which the user installing ITNM 3.9 doesn't
  have access to.  This will cause the installer to fail and
  report a "Catastrophic failure encountered when creating
  installation plan."
  

Local fix

• To work around this issue you can request the
  administrator give you access to install in the directory
  above netcool, which is called NoAccess in this example.
  If that is not possible because of IT restrictions you
  can  change the name of the path to  something other then
  netcool or create a sub directory.
  
   /ITNM_3.9/NoAccess/Netcool/NCHOME
  or
  /ITNM_3.9/NoAccess/Something_Else
  Create
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users installing ITNM or its TIP components, especially  *
  * non-root.                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The installer checks whether the user has write access to    *
  * the install directory (e.g. /usr/IBM/tivoli/netcool) but it  *
  * does not check whether the user has write access to the      *
  * upper level directory (e.g. /usr/IBM/tivoli) where the tipv2 *
  * and tipv2Components directories will be created.  This can   *
  * cause catastrophic failure for non-root installs.            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Most likely the user will have to make this determination    *
  * himself if he is installing the base code for ITNM 3.8.  The *
  * installer will be changed from ITNM 3.8 Fix Pack 0007        *
  * onward.                                                      *
  ****************************************************************
  

Problem conclusion

• The pre-req checking in the installer has been updated to
  include checking that the user has write access to the parent
  directory of the target install directory.  This fix is first
  available in
  fix pack | 3.8.0-ITNMIP-FP0007
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV NETWK MGR I

• Fixed component ID

  5724S4500

Applicable component levels