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IV02671: NCP_POLLER PROCESS DEADLOCKS IN CERTAIN SITUATIONS WHEN FAILOVER IS CONFIGURED

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Product: Tivoli Network Manager
    Version: 3.8, 3.9
    Component: ncp_poller
    
    
    Symptom:
    After starting up, the poller stops polling.
    

Local fix

  • Stop the Backup domain,
    Stop the Primary ncp_virtualdomain process
    Restart the ncp_poller.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All High Availability (failover) deployments                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ncp_poller process sometimes stops polling when failover is  *
    * configured.                                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This fix will be included in                                 *
    * | fix pack | 3.8.0-ITNMIP-FP0007                             *
    * | fix pack | 3.9.0-ITNMIP-FP0001                             *
    ****************************************************************
    ncp_poller process sometimes stops polling when failover is
    configured due to a synchronization issue between processing of
    messages from ncp_virtualdomain and internal poll policy updates
    

Problem conclusion

  • | fix pack | 3.8.0-ITNMIP-FP0007 and | fix pack |
    3.9.0-ITNMIP-FP0001
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV02671

  • Reported component name

    TIV NETWK MGR I

  • Reported component ID

    5724S4500

  • Reported release

    380

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-06-29

  • Closed date

    2013-04-03

  • Last modified date

    2013-04-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV NETWK MGR I

  • Fixed component ID

    5724S4500

Applicable component levels

  • R380 PSN

       UP

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"380"}]

Document Information

Modified date:
28 September 2021