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IV01549: WHEN RIGHT CLICKING AND CHOSING TO "GRAPH SNMP MIB DATA" ERROR RECEIVED "... HOST CANNOT BE FOUND IN THE NCIM DATABASE"

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APAR status

  • Closed as program error.

Error description

  • Can recreate locally with some devices in the lab. With the
    customer data, since I know it happens with that particular
    device, I can do the following steps:
    
    1) In hop view, I searched for the node in the domain. Select
    this node.
    
    2) When the view shows up, I right clicked and chose to "Graph
    SNMP MIB Data". I go to the second tab, select any poll.
    
    3) When I select "OK" to graph the data, I receive the message:
    "The specified host cannot be found in the NCIM database. Please
    choose another."
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All ITNM 3.x users.                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * MIB grapher error: "The specified host cannot be found in    *
    * the NCIM database. Please choose another."  The device ip is *
    * not in the ipEndpoint table                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * | fix pack | 3.8.0-ITNMIP-FP0007                             *
    * | fix pack | 3.9.0-ITNMIP-FP0001                             *
    ****************************************************************
    

Problem conclusion

  • This is caused when no interface record exists in
    scratchTopology with an m_IpAddress of the chassis
    (AccessAddress).
    
    This results in no entry for the chassis in the ipEndPoint table
    in ncim which is what produces the error in the MIB grapher.
    
    The fix is to check for chassis objects that have no
    corresponding interface records in CreateScratchTopology and tag
    them. A change to ModelNcimDb.cfg will create records in the
    ipEndPoint table for chassis that have been tagged
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV01549

  • Reported component name

    TIV NETWK MGR I

  • Reported component ID

    5724S4500

  • Reported release

    380

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-06-07

  • Closed date

    2011-07-22

  • Last modified date

    2011-07-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV NETWK MGR I

  • Fixed component ID

    5724S4500

Applicable component levels

  • R380 PSY

       UP

  • R390 PSY

       UP

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"380"}]

Document Information

Modified date:
28 September 2021