IV00400: JABBA INSTANT MESSAGING INTEGRATION LOGIN AUTO FILLS IN THE USERNAME AS USER@DOMAIN AND LOGIN FAILS.

APAR status

• Closed as program error.

Error description

• Maximo 7.1.1.8
  
  Instant Messaging Integration - Jabba.
  
  
  
  
  Problem Description:  Inconsistnacies in the Logging in
  procedures for
  Instant Messenger Integration.
  
  
  
  
  Steps to replicate:
  
  Have Installed a Jabba based Insntant Messaging Server -
  OpenFire 3.7.0
  
  Have configured Maximo to connect to by setting up the Instnat
  Messanger
  Profile amd update the System Properties.
  
  Now I configure the Instant Messange ID for WILSON and MAXADMIN.
  The
  format for this data is
  
  username@IM_Server_Domain  (in my env is is wilson@maxtdi )
  
  Now if I login with ID WILSON
  
  And access a SR which is Reported by MAXADMIN.  If you now click
  on the
  IM Icon mext to MAXADMIN you are prompted to login to the IM
  Server.
  
  The username is autofilled in as wilson@maxtdi   when you then
  enter the
  password and hot Connect you get the error
  
  BMXAA0005E - Could not establish connection with IM server due
  to
  invalid account information.
  
  If you then log in with just username wilson   the connection is
  successful!
  
  If I use an ordinary IM Client to login I must Specify
  user@domain.
  
  You also must have user@domain sepcifed in the Person Doc in the
  Instnat
  Messanger ID filed
  

Local fix

• manually remove the @domain from the login box.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: A218067 - AIUT Sp. z o.o.                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: Inconsistnacies in the Logging in       *
  *                      procedures for Instant Messenger        *
  *                      Integration.                            *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  Inconsistnacies in the Logging in procedures for Instant
  Messenger Integration.
  

Problem conclusion

• Driver chaged to resolve the inconsistence
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  PRODUCT INSTALL

• Fixed component ID

  5724R46IT

Applicable component levels

• R710 PSY

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