IT49222: STORAGE INSIGHTS DISPLAYS ERRORS WHEN CREATING REST API KEYS AND TOKEN, AFTER SEVERAL ATTEMPTS THE OPERATION ENDS SUCCESSFULLY.

APAR status

• Closed as program error.

Error description

• While creating REST API keys, the Copy to clipboard option
  returns "undefined", and no key is generated. After multiple
  attempts, the key is eventually created and can be copied
  successfully.
  
  After creating the REST API key, a POST request is sent to
  generate a token and the request returns the following errors:
  
  Error 401: User unauthorized
  Error 403: HTTP 502 Bad Gateway
  Error 500: Internal Server Error
  
  However, after multiple attempts using the same configuration,
  the request eventually succeeds.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users utilizing the REST APIs           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * While creating REST API keys, the "Copy to clipboard"        *
  * option                                                       *
  * returns "undefined", and no key is generated. After multiple *
  * attempts, the key is eventually created and can be copied    *
  * successfully.                                                *
  *                                                              *
  * After creating the REST API key, a POST request is sent to   *
  * generate a token and the request returns the following       *
  * errors:                                                      *
  *                                                              *
  * Error 401: User unauthorized                                 *
  * Error 403: HTTP 502 Bad Gateway                              *
  * Error 500: Internal Server Error                             *
  *                                                              *
  * However, after multiple attempts using the same              *
  * configuration,                                               *
  * the request eventually succeeds.                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q26   [ 54X-IBM-SI ]
  ( release target 2Q 2026 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels