IT49211: STORAGE INSIGHTS IS DISPLAYING AN ERROR MESSAGE WHEN OPENING THE DATA COLLECTORS.

APAR status

• Closed as program error.

Error description

• After uninstalling the Data Collector and removing it from
  Storage Insights, and then refreshing the browser, an error
  message is displayed.
  
  Navigate to Menu > Data Collectors:
  
  "Oops something wrong happened on our end. Try refreshing the
  page to fix the issue. Error code: DCM:500.<br>Reference ID:
  9e170415fae4e9ae".
  
  
  As a result, the customer is unable to view the list of Data
  Collectors.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing details of monitored      *
  * storage devices                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After uninstalling the Data Collector and removing it from   *
  * Storage Insights, and then refreshing the browser, an error  *
  * message is displayed.                                        *
  *                                                              *
  * Navigate to Menu > Data Collectors:                          *
  *                                                              *
  * "Oops something wrong happened on our end. Try refreshing    *
  * the                                                          *
  * page to fix the issue. Error code: DCM:500.<br>Reference ID: *
  * 9e170415fae4e9ae".                                           *
  *                                                              *
  *                                                              *
  * As a result, the customer is unable to view the list of Data *
  * Collectors.                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q26   [ 54X-IBM-SI ]
  ( release target 2Q 2026 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels