IT48992: PROBE FAILURE OBSERVED ON FLASHSYSTEM AND STORWIZE DEVICES.

APAR status

• Closed as program error.

Error description

• In IBM Storage Insights, users may encounter probe failure
  errors for FlashSystem and Storwize devices. Even after
  restarting the probe, the failure persists.
  
  This behavior has been observed in environments where the data
  collector installation directory contains a path such as
  C:\Disks\Cloud_DataCollector, with additional disk directories
  preceding the Cloud Data Collector path.
  

Local fix

• Please ensure that the installation directory does not include
  the word disks. Install the data collector in a different
  path.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Flash and Storwize     *
  * devices.                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In IBM Storage Insights, users may encounter probe failure   *
  * errors for FlashSystem and Storwize devices. Even after      *
  * restarting the probe, the failure persists.                  *
  *                                                              *
  * This behavior has been observed in environments where the    *
  * data                                                         *
  * collector installation directory contains a path such as     *
  * C:\Disks\Cloud_DataCollector, with additional disk           *
  * directories                                                  *
  * preceding the Cloud Data Collector path.                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q26   [ 54X-IBM-SI ]
  ( release target 1Q 2026 / January )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

• Please ensure that the installation directory does not include
  the word 'disks'.
  Install the data collector in a different path.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels