IT48906: THE IBM STORAGE PROTECT SERVER MAY CRASH WHEN EXECUTING THE TIERING STORAGE POOL PROCESS.

8.2.1.000-IBM-SPSRV-WindowsX64
8.2.1.000-IBM-SPSRV-Linuxx86_64
8.2.1.000-IBM-SPSRV-Linuxs390x
8.2.1.000-IBM-SPSRV-Linuxppc64le
8.2.1.000-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• The IBM Storage Protect Server may crash during the Tiering
  Storage Pool process.
  Although the tiering process itself appears to complete
  successfully as the activity log
  messages are showing, the server crashes immediately afterward.
  
  ANR3837I Storage pool Tier process 12345 for storage pool xxxxx
  has completed.
  ANR0986I Process 12345 for Tier Storage Pool (Worker) running in
  the BACKGROUND processed
  xxxx items for a total of xxxxx bytes with a completion state of
  SUCCESS at 00:00:00 PM.
  Call-stack extracted from dsmserv core dump:
  AcquireXLatchTracked (file=file@entry=0x1734e29 "outmsg.c",
  line=line@entry=523, latchP=latchP@entry=0x20,
  mutexP=mutexP@entry=0x2099d50)
  OutGetMsgP (msgNum=msgNum@entry=3839, langP=0x0,
  argP=argP@entry=0x7ffdb2e79da8, msgNotFound=0x7ffdb2e7969c,
  returnCached=returnCached@entry=False, userP=userP@entry=0x0)
  StdPutMsg (filename=0x170eb48 "sctier.c", lineno=2533,
  msgNum=3839, argP=argP@entry=0x7ffdb2e79da8,
  myStream=0x7ffe859a4810, msgType=msgType@entry=OUTTYPE_TEXT,
  broadcast=128 '\200', enabledReceiverVect=0x0, infoP=0x0,
  fullMsg=0x0, severity=0)
  outTextfTrFL (filename=filename@entry=0x170eb48 "sctier.c",
  lineno=lineno@entry=2533, stream=<optimized out>,
  msgNum=msgNum@entry=3839, fmt=fmt@entry=0x183afe0 "@1%d @2%s
  @3%s @4%s @5%s @6%s @7%s @8%s @9%s @10%s @11%s @12%s")
  IssueFinalSummaryMsg (skippedFilesMissingCopyP=<synthetic
  pointer>, bytesSkippedP=<synthetic pointer>,
  bytesTransferredP=<synthetic pointer>, bytesTieredP=<synthetic
  pointer>, filesSkippedP=<synthetic pointer>,
  filesTieredP=<synthetic pointer>, ctlP=0x7ffe91ad79c0)
  EndParentProcess (parentCtrlP=parentCtrlP@entry=0x7ffe91ad79c0)
  ScParentTieringThread (ctrlP=0x7ffe91ad79c0)
  StartThread (startInfoP=<optimized out>)
  start_thread ()
  clone ()
  
  IBM Storage Protect Versions Affected: All IBM Storage Protect
  Server 8.1.x versions on all supported platforms.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users.                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• This problem is currently projected to be fixed in level 8.2.1.
  Note that this is subject to change at the discretion of IBM.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels