IT48615: UNABLE TO ACCESS IBM STORAGE INSIGHTS GUI.

APAR status

• Closed as program error.

Error description

• The IBM Storage Insights GUI became inaccessible on October 2,
  2025. Users are unable to access the Web UI. Upon launching the
  GUI, the following message is displayed:
  
  Sorry, something went wrong on our end!
  Our team was notified and will work hard to fix the problem.
  
  In the meantime you can try:
  - Refresh the page
  - Wait a few minutes
  
  If the problem persists, please contact us.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users                                   *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The IBM Storage Insights GUI became inaccessible             *
  * October 2, 2025, and users were unable to access             *
  * Storage Insights.                                            *
  *                                                              *
  * Upon launching the GUI, the following message was            *
  * displayed:                                                   *
  *                                                              *
  * --------------                                               *
  * Sorry, something went wrong on our end!                      *
  * Our team was notified and will work hard to fix the problem. *
  *                                                              *
  * In the meantime you can try:                                 *
  * - Refresh the page                                           *
  * - Wait a few minutes                                         *
  *                                                              *
  * If the problem persists, please contact us.                  *
  * --------------                                               *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• This APAR was resolved shortly after being observed.
  Resolved on October 2, 2025 and all Storage Insights
  services are up and running.
  
  IBM Storage Insights 4Q25   [ 54X-IBM-SI ]
  ( contained in 4Q 2025 / October )
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels