IT48204: DISCREPANCY WITH DEVICE STATUS COLOUR CODE

APAR status

• Closed as program error.

Error description

• In some situations the warning or error status of internal
  resources does not aggregate as it should. There is no
  indication of error or warning status for a given internal
  resource on the left hand side of the device details, and the
  condition or health value of the top level resource, such as a
  storage system, does not indicate a warning or error on the
  dashboards or block storage listings.  All of those should be in
  sync, and indicate the most critical status value for the
  internal resources.  The only way to know that an internal
  resource, such as a drive or node, has an error is to drill all
  the way into the detailed listing for that internal resource
  type. Alerts are also not created as the status of drives/nodes
  is not changed.
  
  For example, if a node goes down and changes its status to red,
  the system changes to red (expected).  When the node comes back
  online, the node status changes to green but the storage system
  remains red. The out of sync colours may remain that way until
  the next full probe, or longer.
  

Local fix

• Run sendcloudcallhome -inventory (which invoke full probe on ACH
  device).
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing details of monitored      *
  * storage devices                                              *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In some situations the warning or error status of            *
  * internal resources does not aggregate as it should.          *
  * There is no indication of error or warning status for        *
  * a given internal resource on the left hand side of the       *
  * device details, and the condition or health value of         *
  * the top level resource, such as a storage system,            *
  * does not indicate a warning or error on the dashboards       *
  * or block storage listings.  All of those should be in        *
  * sync, and indicate the most critical status value for        *
  * the internal resources.  The only way to know that an        *
  * internal resource, such as a drive or node, has an           *
  * error is to drill all the way into the detailed listing for  *
  * that internal resource type. Alerts are also not created     *
  * as the status of drives/nodes is not changed.                *
  *                                                              *
  * For example, if a node goes down and changes its             *
  * status to red, the system changes to red (expected).         *
  * When the node comes back online, the node status             *
  * changes to green but the storage system remains red.         *
  * The out of sync colors may remain that way until the         *
  * next full probe, or longer.                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q25   [ 54X-IBM-SI ]
  ( release target 3Q 2025 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels