IT48142: LOG UPLOADS FOR FAILING FOR SYSTEMS MONITORED WITH DATA COLLECTORS

APAR status

• Closed as program error.

Error description

• DETAIL OF PROBLEM: When trying to upload logs for any Data
  Collector Monitored devices, it fails showing the following
  messages:
  
  Uploading system logs for system <system name> to ticket <ticket
  number>
  Timed out because it did not complete within the expected time.
  
  The Ticket Service Upload of the logs for device with serial
  number <serial_number>for ticket <ticket_number> failed.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, when attempting to upload logs for a    *
  * Data Collector monitored storage device, it fails showing    *
  * the following messages:                                      *
  *                                                              *
  * Uploading system logs for system <system name> to ticket     *
  * <ticket number>                                              *
  * Timed out because it did not complete within the expected    *
  * time.                                                        *
  *                                                              *
  * The Ticket Service Upload of the logs for device with serial *
  * number <serial_number>for ticket <ticket_number> failed.     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q25   [ 54X-IBM-SI ]
  ( release target 2Q 2025 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels