IT48079: DSMFFDC LOGS REPORT HTTP STATUS CODE: 404 ERRORS

8.1.27.000-IBM-SPSRV-WindowsX64-162
8.1.27.000-IBM-SPSRV-Linuxx86_64-162
8.1.27.000-IBM-SPSRV-Linuxs390x-162
8.1.27.000-IBM-SPSRV-Linuxppc64le-162
8.1.27.000-IBM-SPSRV-AIX-162

APAR status

• Closed as program error.

Error description

• The dsmffdc logs on the IBM Storage Protect server are being
  filled with the following error messages.
  
  [ FFDC_GENERAL_SERVER_ERROR ]: [71](jvm.c:1906)
  com.tivoli.dsm.cloud.api.ProviderS3Retry handleException
  com.amazonaws.services.s3.model.AmazonS3Exception Not Found
  (Service: Amazon S3; Status Code: 404; Error
  Code: 404 Not Found; Request ID: xxxx; S3 Extended Request
  ID:/xxxx=; Proxy: null)
  HTTP Status Code: 404
  
  Activity log shows following connection errors during the same
  time.
  
  ANR4800W Cloud endpoint https://xxx.com is not connecting to any
  services. The specified endpoint will not be used for the next
  hour.
  ANR4800W Cloud endpoint https://xxx.com is not connecting to any
  services. The specified endpoint will not be used for the next
  hour.
  The trace logs indicate that the server is attempting to extend
  the object lock on certain objects.
  Before invoking the setObjectRetention API, it attempts to call
  getObjectMetadata on the object,
  which fails with an HTTP 404 error.
  
  -----------
  
  [jvm.c][1856][JavaSideTrace]:>
  com.tivoli.dsm.cloud.api.CloudHandler connect
  cloudType: S3 cloudUrl: https://xxx.com id: xxxx
  
  [jvm.c][1856][JavaSideTrace]:[part 1] E
  com.tivoli.dsm.cloud.api.ProviderS3Retry handleException
  Exception:
  Not Found (Service: Amazon S3; Status Code: 404; Error Code: 404
  Not Found; Request ID: xxxx; S3
  Extended Request ID: xxxx=;
  Proxy: null) com.amazonaws.services.s3.model.AmazonS3Exception:
  Not Found (Service: Amazon S3; Status Code: 404;
  Error Code: 404 Not Found; Request ID: xxxx; S3 Extended Request
  ID: xxxx=; Proxy: null),
  S3 Extended Request ID:xxxx
  
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.handleEr
  rorResponse(AmazonHttpClient.java:1879)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.handleSe
  rviceErrorResponse(AmazonHttpClient.java:1418)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeO
  neRequest(AmazonHttpClient.java:1387)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeH
  elper(AmazonHttpClient.java:1157)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.doExecut
  e(AmazonHttpClient.java:814)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeW
  ithTimer(AmazonHttpClient.java:781)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.execute(
  AmazonHttpClient.java:755)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutor.access$5
  00(AmazonHttpClient.java:715)
  at com.amazonaws.http.AmazonHttpClient$RequestExecutionBuilderI
  mpl.execute(AmazonHttpClient.java:697)
  at com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient
  .java:561)
  at com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient
  .java:541)
  at com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Clie
  nt.java:5
  15:38:21.732 [71][jvm.c][1871][JavaSideTrace]:Exit
  15:38:21.732 [71][jvm.c][1842][JavaSideTrace]:Entering
  15:38:21.732 [71][jvm.c][1856][JavaSideTrace]:[part 2] 520)
  at com.amazonaws.services.s3.AmazonS3Client.invoke(AmazonS3Clie
  nt.java:5467)
  at com.amazonaws.services.s3.AmazonS3Client.getObjectMetadata(A
  mazonS3Client.java:1402)
  at com.tivoli.dsm.cloud.api.S3Client.getObjectMetadata(S3Client
  .java:723)
  at com.tivoli.dsm.cloud.api.ProviderS3.extendObjectLock(Provide
  rS3.java:3408)
  at com.tivoli.dsm.cloud.api.ProviderS3Retry.access$2701(Provide
  rS3Retry.java:129)
  at com.tivoli.dsm.cloud.api.ProviderS3Retry$19.callOp(ProviderS
  3Retry.java:565)
  at com.tivoli.dsm.cloud.api.ProviderS3Retry$19.callOp(ProviderS
  3Retry.java:563)
  at com.tivoli.dsm.cloud.api.ProviderS3Retry$Op.singleAttempt(Pr
  oviderS3Retry.java:230)
  at com.tivoli.dsm.cloud.api.ProviderS3Retry$Op.run(ProviderS3Re
  try.java:195)
  at com.tivoli.dsm.cloud.api.ProviderS3Retry.extendObjectLock(Pr
  oviderS3Retry.java:570)
  at com.tivoli.dsm.cloud.api.CloudHandler.extendObjectLock(Cloud
  Handler.java:1951)
  -------------
  
  IBM Storage Protect Versions Affected:
  IBM Storage Protect Server 8.1.15 on above on all supported
  platforms.
  
  Additional Keywords: TS019187287, dsmffdc, HTTP Status Code:
  404, ANR4800W
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.27. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels